Destination Consultant - Relocation

Job Title:

Job Overview:

The Destination Consultant is the key point of contact for assignees and their families moving to Ahmedabad. The role involves providing on-the-ground support, orientation, home search, school search, and settling-in services to ensure a smooth transition. The consultant acts as a cultural guide, problem solver, and trusted advisor during the relocation process.

Key Responsibilities:

• Assignee Support:

  Act as the primary contact for assignees and their families upon arrival, ensuring a welcoming and seamless transition experience.

• Needs Assessment:

  Understand client/assignee requirements regarding housing, schooling, healthcare, transportation, and lifestyle preferences.

• Orientation & Area Familiarization:

  Conduct city orientation tours covering neighborhoods, amenities, safety, cultural insights, and lifestyle options.

• Home Search Assistance:

  Arrange and accompany clients for property visits, liaise with landlords/brokers, and support lease negotiations.

• School Search:

  Provide information and guidance on schooling options (international, CBSE, IB, local), coordinate school visits, and assist with applications.

• Settling-in Support:

  Assist with utilities setup, bank accounts, registrations, mobile connections, healthcare facilities, and other essential services.

• Problem Resolution:

  Handle queries, challenges, and emergencies during the relocation process with empathy and efficiency.

• Cultural & Practical Guidance:

  Share insights about local culture, norms, transportation, shopping, and daily living.

• Coordination:

  Work closely with the Relocation Manager, HR teams, landlords, service providers, and other stakeholders to ensure smooth delivery of services.

• Documentation & Reporting:

  Maintain accurate records, prepare status updates, and ensure compliance with company processes.

Qualifications & Skills:

• Bachelor’s degree preferred (Hospitality, Business Administration, Sociology, or related field).
• Prior experience in relocation services, hospitality, customer service, or real estate is highly desirable.
• Strong knowledge of the city/region (neighborhoods, schools, healthcare, transport, lifestyle).
• Excellent communication and interpersonal skills.
• Customer-centric, empathetic, and culturally sensitive.
• Strong problem-solving and multitasking abilities.
• Professional demeanor with the ability to work independently and under pressure.
• Proficiency in MS Office and CRM tools; tech-savvy.
• Fluency in English (local language proficiency is an advantage).

Key Attributes:

• Service-oriented mindset.
• Flexibility and adaptability to client needs.
• High ethical standards and confidentiality.
• Patience and cultural sensitivity.