Responsibilities Please find below the JD for the role: Key Responsibilities: 1. Pre-Move Consultation: Understand the client’s needs, preferences, and requirements for the relocation (e.g., housing, schooling, amenities, etc.). Provide information on the new destination, such as local housing markets, neighborhoods, schools, healthcare, transportation, and cultural differences. 2. Housing Assistance: Assist in finding suitable housing (renting or buying) based on client’s budget and preferences. Coordinate property tours, viewings, and contract negotiations. Provide advice on real estate processes and legal matters. 3. Orientation Services: Offer an orientation to the new city or region, helping clients familiarize themselves with essential services, transportation, and local infrastructure. Provide cultural training, including tips on local customs, language (if applicable), and any societal expectations. 4. Schooling & Education Support: Assist in identifying suitable schools or daycare centers for relocating families. Guide clients through the school application process and help with settling children into the educational system. 5. Logistics Coordination: Help arrange transportation for the move, including setting up moving services, shipping of goods, and temporary housing if necessary. Provide advice on local utilities and other practical matters (e.g., setting up electricity, internet, etc.). 6. Legal and Administrative Guidance: Provide assistance with obtaining necessary documentation (visas, work permits, etc.). Offer guidance on registering with local authorities, healthcare registration, tax issues, and other legal matters tied to relocation. 7. Ongoing Support: Offer continued assistance after the move, checking in to ensure the client is settling in well. Provide support for any emerging challenges during the relocation process. Qualifications Skills and Qualifications: Strong Knowledge of Local Areas: Extensive knowledge of the local area (housing, services, schools, etc.). Communication Skills: Excellent interpersonal skills to build rapport and understand client needs. Problem-Solving: Ability to provide solutions for unique relocation challenges. Multilingual Abilities (Optional): Useful for assisting clients moving internationally or from different cultural backgrounds. Attention to Detail: Ability to coordinate multiple aspects of the relocation process efficiently. Customer Service Experience: A client-focused mindset, providing a high level of service. Desired Background: Good Communication skills in English. Understanding of global mobility, cultural integration. Understanding of demographics of Ahmedabad City Working Environment: The consultant will need to work remotely or on-site, depending on the client’s needs. Show more Show less
Job Title: Destination Consultant – Relocation Services Job Overview: The Destination Consultant is the key point of contact for assignees and their families moving to Ahmedabad. The role involves providing on-the-ground support, orientation, home search, school search, and settling-in services to ensure a smooth transition. The consultant acts as a cultural guide, problem solver, and trusted advisor during the relocation process. Key Responsibilities: Assignee Support: Act as the primary contact for assignees and their families upon arrival, ensuring a welcoming and seamless transition experience. Needs Assessment: Understand client/assignee requirements regarding housing, schooling, healthcare, transportation, and lifestyle preferences. Orientation & Area Familiarization: Conduct city orientation tours covering neighborhoods, amenities, safety, cultural insights, and lifestyle options. Home Search Assistance: Arrange and accompany clients for property visits, liaise with landlords/brokers, and support lease negotiations. School Search: Provide information and guidance on schooling options (international, CBSE, IB, local), coordinate school visits, and assist with applications. Settling-in Support: Assist with utilities setup, bank accounts, registrations, mobile connections, healthcare facilities, and other essential services. Problem Resolution: Handle queries, challenges, and emergencies during the relocation process with empathy and efficiency. Cultural & Practical Guidance: Share insights about local culture, norms, transportation, shopping, and daily living. Coordination: Work closely with the Relocation Manager, HR teams, landlords, service providers, and other stakeholders to ensure smooth delivery of services. Documentation & Reporting: Maintain accurate records, prepare status updates, and ensure compliance with company processes. Qualifications & Skills: Bachelor’s degree preferred (Hospitality, Business Administration, Sociology, or related field). Prior experience in relocation services, hospitality, customer service, or real estate is highly desirable. Strong knowledge of the city/region (neighborhoods, schools, healthcare, transport, lifestyle). Excellent communication and interpersonal skills. Customer-centric, empathetic, and culturally sensitive. Strong problem-solving and multitasking abilities. Professional demeanor with the ability to work independently and under pressure. Proficiency in MS Office and CRM tools; tech-savvy. Fluency in English (local language proficiency is an advantage). Key Attributes: Service-oriented mindset. Flexibility and adaptability to client needs. High ethical standards and confidentiality. Patience and cultural sensitivity.