Desktop Support Technician

Roles and Responsibilities

1. CCTV & Security System Management

• Installation: Plan, install, configure, and commission complete CCTV surveillance systems, including IP and analog cameras, NVR/DVR devices, associated cabling (CAT5e/6, co-axial), and power supplies.
• Maintenance & Repair: Conduct routine inspections, preventative maintenance, and prompt troubleshooting/repair of faulty cameras, recorders, and wiring.
• System Upgrades: Recommend and implement upgrades to enhance system performance, storage capacity, and security features.

2. IT Infrastructure Management

• Hardware Setup: Install, configure, and deploy various IT end-user devices, including:
• Desktop computers (CPU, monitors).
• Network peripherals (routers, switches, access points).
• Printers and multi-function devices.
• Specialized devices (Bio-metric scanners, barcode scanners).
• Troubleshooting: Diagnose and resolve hardware, software, and basic network connectivity issues for all deployed devices.
• Inventory: Maintain an accurate inventory of all IT hardware and accessories, managing asset lifecycle from procurement to disposal.

3. Network & Connectivity

• Assist in basic network cabling, termination, and patch panel management.
• Ensure all devices have reliable network connectivity and IP configuration.
• Coordinate with the Network Administrator for complex network issues.

4. ERP System & Data Entry

• Perform accurate and timely data entry into the Enterprise Resource Planning (ERP) system as required by daily operations (e.g., inventory tracking, equipment logging, maintenance records).
• Ensure data integrity and adherence to standard operating procedures for ERP input.

5. Documentation & Reporting

• Create and maintain detailed records of all installations, repairs, maintenance activities, and system configurations.
• Generate regular reports on system performance, inventory status, and completed tasks.

Qualifications & Skills Required:

• Graduation in any stream
• Familiarity in installing, configuring, and maintaining CCTV and surveillance systems (IP).
• Solid technical background in installing and troubleshooting IT peripherals (PCs, monitors, printers, scanners).
• Basic understanding of networking concepts (TCP/IP, LAN/WAN, routing, switching).
• Proficiency in performing data entry in an ERP/data management system.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently and manage time effectively to meet deadlines.

Preferred:

• Technical certification (e.g., CCTV, Networking etc).
• Experience with various camera brands.

CANDIDATES SHOULD BE READY TO TRAVEL EXTENSIVELY FOR MEETING JOB REQUIREMENTS

Job Types: Full-time, Permanent, Fresher

Pay: ₹180,000.00 - ₹228,000.00 per year

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person