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Iron Systems, Inc
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Desktop Support L2

Desktop Support L2

Iron Systems, Inc

2 - 6 years

0 Lacs

jaipur rajasthan

Posted:3 days ago| Platform: Shine logo

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Skills Required

troubleshooting training upgrade customer support issue resolution feedback reporting sla management diagnostic services virus definitions spyware scanning system drivers battery diagnostics laptop services reimaging asset recovery user awareness services proactive health check escalation procedures

Work Mode

On-site

Job Type

Full Time

Job Description

You should have a strong knowledge of iMac devices and troubleshooting. Your responsibilities will include providing diagnostic services, scanning and defragmenting disk drives, updating virus definitions, scanning for spyware, updating system and application drivers, running battery diagnostics, and reporting on disk drive status. You will also be responsible for re-imaging laptops (Windows and Mac), troubleshooting systems, providing training and orientation on laptops and applications, upgrading laptops (Windows and Mac) as well as memory and smart devices (Mobile devices). Additionally, you will be involved in asset recovery for computer hardware, user awareness services, performing proactive health checks on devices brought to the Tech Bar by users, educating users on other support avenues available to them, providing awareness on potential service downtime due to outages or maintenance windows, researching, diagnosing, troubleshooting, and identifying solutions to customer issues, taking ownership of reported problems until resolution, escalating unresolved issues to the appropriate internal teams, recording and closing all issues, providing prompt and accurate feedback to customers, preparing accurate and timely reports, and following SLAs for issues based on their severity.,

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Desktop Support L2