2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

You should have a strong knowledge of iMac devices and troubleshooting. Your responsibilities will include providing diagnostic services, scanning and defragmenting disk drives, updating virus definitions, scanning for spyware, updating system and application drivers, running battery diagnostics, and reporting on disk drive status. You will also be responsible for re-imaging laptops (Windows and Mac), troubleshooting systems, providing training and orientation on laptops and applications, upgrading laptops (Windows and Mac) as well as memory and smart devices (Mobile devices). Additionally, you will be involved in asset recovery for computer hardware, user awareness services, performing proactive health checks on devices brought to the Tech Bar by users, educating users on other support avenues available to them, providing awareness on potential service downtime due to outages or maintenance windows, researching, diagnosing, troubleshooting, and identifying solutions to customer issues, taking ownership of reported problems until resolution, escalating unresolved issues to the appropriate internal teams, recording and closing all issues, providing prompt and accurate feedback to customers, preparing accurate and timely reports, and following SLAs for issues based on their severity.,

Posted 5 days ago

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EV Tekliner Mahindra Electric Automobile Limited

4.0 - 10.0 years

0 Lacs

maharashtra

On-site

As a Technical Assistance Specialist, you will be responsible for providing remote and on-site technical support to dealers across multiple locations in India. Your primary duties will include troubleshooting complex issues, conducting failure root cause analysis, and enhancing the technical capabilities of dealer personnel. Additionally, you will be involved in dealership audits, ensuring smooth new EV product launches, telematics data analysis, and handling maintenance portals. To excel in this role, you should have 4-10 years of experience in the auto industry, preferably with OEMs. A degree in BE/B.Tech/Diploma in Mechanical, Automobiles, or Electrical engineering is required, with specialization in Mechatronics, Automobiles, or Electrical being preferred. Your ability to diagnose issues based on telematics data and understand battery diagnostics will be crucial in ensuring the success of technical support activities. If you are passionate about engineering and have a keen eye for detail, this role offers you the opportunity to make a meaningful impact in the automotive industry. Join us in our mission to deliver top-notch technical assistance and support to our dealers, contributing to ongoing product improvements and customer satisfaction.,

Posted 1 week ago

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