Job
Description
We are looking for candidates for Desktop Support. If Interested, Kindly share your resume on manoj.tejpal@inspirisys.com ASAP. PFB JD:- Experience:- 2+ Years Qualification:- Diploma or Bachelor's degree in Computer Science, Information Technology, or related field. No of positions:- 3 Locations:- Karol Bagh(Delhi), Jaipur (Rajasthan), Ludhiana(Punjab) We are seeking a skilled and customer-focused L1 Desktop Engineer to provide on-site technical support for banking users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, ensuring minimal downtime and delivering excellent end-user support. This role requires adherence to banking security protocols and the ability to handle sensitive information with confidentiality. Key Responsibilities End-User Support: Provide L1 support for desktop, laptop, and peripheral issues. Troubleshoot hardware and software problems (Windows OS, MS Office, printers, scanners, etc.). Assist users with email, VPN, and application access issues. Support core banking applications and other proprietary banking software. Incident Management: Log and track incidents in the IT Service Management (ITSM) tool. Prioritize and escalate unresolved issues to L2/L3 support teams. Ensure timely resolution of tickets within defined SLAs. Hardware & Software Maintenance: Install, configure, and update desktop systems, laptops, and applications. Perform regular maintenance and patch updates. Replace faulty hardware components. User Account and Access Management: Manage Active Directory (AD) accounts password resets, unlock accounts, etc. Grant/revoke access based on banking security policies. Compliance & Security: Ensure compliance with banking security standards. Follow strict protocols while handling customer data. Report and mitigate any security incidents. Documentation & Reporting: Maintain accurate records of incidents, problems, and resolutions. Create and update knowledge base articles for common issues. Required Skills & Competencies Technical Proficiency: Hands-on experience with Windows 10/11 OS, MS Office Suite, and remote support tools. Basic knowledge of networking protocols (TCP/IP, DNS, DHCP). Experience with Active Directory and ITSM tools (ServiceNow, Remedy, etc.). Problem-Solving: Strong analytical skills for identifying and resolving issues. Ability to work under pressure and prioritize tasks effectively. Customer Service: Excellent communication and interpersonal skills. Ability to interact with banking professionals courteously and effectively.
