Desktop Support Engineer/IT Support Specialist

"Recruiting for a scheduled commercial Bank"

Experience range : 2-3 years

Location: Mumbai, Kochi.

Position Summary

We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support

Specialist to provide technical assistance and support for end users across hardware, software, and

network-related issues. This role is critical in maintaining operational continuity, resolving incidents

efficiently, and ensuring a high standard of IT service delivery.

Key Responsibilities:

• Provide hands-on support for desktops, laptops, printers, scanners and other peripherals.

• Troubleshoot and resolve hardware and software issues in Windows and Mac environments.

• Install, configure, and upgrade operating systems and applications.

• Support endpoint security tools, antivirus, and data loss prevention policies.

• Maintain accurate documentation of incidents, service requests, and resolutions in the

system.

• Assist with device migrations, imaging, and deployment of new hardware/software.

• Educate users on IT policies, process, best practices, and self-service tools.

• Collaborate with network, server, and application teams for escalated issues.

• Generate reports and summaries for recurring issues and service trends.

• Maintain inventory of IT assets and coordinate with procurement for replacements.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field (or

equivalent experience).

• 2+ years of experience in desktop support or IT helpdesk roles.

• Proficiency in Windows OS, MacOS, Microsoft Office Suite, and remote support tools.

• Familiarity with Active Directory, SCCM, Intune, and ticketing systems (e.g., ServiceNow/Zoho

etc).

• Understanding of basic networking concepts and endpoint security protocols.