Desktop Support Engineer

Job Summary:

We are looking for a skilled Desktop Support Engineer to join our IT team. You will be responsible for maintaining and troubleshooting desktop hardware, software, and other IT equipment for end users. The ideal candidate should be customer-service oriented, with excellent problem-solving skills and technical expertise.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot hardware and software issues via phone, remote tools, or in person.
• Respond to tickets and requests using the IT helpdesk system (e.g., ServiceNow, Jira, etc.).
• Manage user accounts, permissions, and credentials using Active Directory.
• Support Microsoft Office 365, Windows OS, and common business applications.
• Maintain inventory of IT assets and documentation of procedures.
• Collaborate with other IT team members to resolve complex issues.
• Ensure all systems and software are up to date with patches and updates.
• Set up and configure new hire equipment and onboarding.

Requirements:

• Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 1–3 years of desktop or IT support experience.
• Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
• Familiarity with ticketing systems and remote support tools (e.g., TeamViewer, AnyDesk).
• Understanding of Active Directory, DHCP, DNS, and basic network troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.

Preferred Qualifications:

• Certifications like CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL are a plus.
• Experience with Mac OS, Linux, or mobile device management (MDM).
• Familiarity with SCCM, Intune, or imaging tools.

Benefits:

• Competitive salary
• Paid time off and holidays

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Shift:

• Rotational shift

Work Location: In person