Desktop Support Engineer

1 - 3 years

0 - 2 Lacs

gurugram delhi / ncr mumbai (all areas)

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


Client: NTT Data (Fortis)

Experience: 0-2 Years

Work location: Gurgaon /Delhi/ Jaipur / Ludhiana / Mumbai

Work Mode: WFO

Work Type: Permanent with Nityo (Deployment in client Place)

Skills

Detailed JD *(Roles and Responsibilities)

  • Handle computer hardware, operating system, mail client, Network configuration & office application.

  • Analytical problem-solving areas

  • Can be able to installation, configuration of systems/ Printers and other peripherals.

  • Coordinate with Warranty vendors for Break fix of desktops and laptops.

Roles & Responsibilities

Attend to all Incidents within the scope of PARTNER as allocated by Helpdesk Engineers.

  • Escalate the Calls beyond knowledge to Incident Manager.

  • Update Incident Manager on Call Status, Call Closure along with RCA/ Resolution Details,

  • Update Antivirus Signatures & OS/Application Patches.

  • Update Shift In charge/Program Manager about P4 Incidents,

  • Provide Standby after taking prior approvals from Team Leader.

  • Track pending calls for any follow-up action.

  • Be familiar with all the printers and their installation procedures.

  • Able to manage VC, Projector, Voice/ data related activity.

  • Must be trained in end users application and device support

Please share the profiles along with the details

Total yrs-

Relevant yrs:

CTC-

ECTC-

Notice Period-

Current location-

Preferred Location-

Interested work on Nityo payroll (yes/No)

Kindly reach me on the below number for any clarifications.

Interested Candidates can share the jagadeesh@nityo.com/heera@nityo.com.

(Kindly ignore e this mail if you have received it earlier or not interested).

Regards

Vidhya B

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Nityo Infotech

Information Technology and Services

New Delhi

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