Desktop Support Engineer

As a Desktop Support Engineer at Wipro Technologies-Ireland, you will play a crucial role in maintaining the smooth operation of the technology environment. Your primary focus will be on providing exceptional support to clients and resolving technical issues promptly. Here are the key responsibilities associated with this role: - Demonstrate advanced technical expertise in troubleshooting and fault resolution to minimize user downtime. - Maintain proficiency in standard technology practices and tools to contribute to an effective IT environment. - Communicate complex technical solutions in a clear and friendly manner to non-technical audiences. - Possess in-depth technical knowledge of various devices including PCs, desktop hardware, laptops, Cisco phones, mobile devices, MAC devices, and tablets. - Provide exceptional software support for tools such as O365, Zoom, and Teams. - Utilize Microsoft toolsets for effective problem-solving and troubleshooting. - Regularly update and enhance desktops and laptops to improve user experience and productivity. - Engage in daily huddles with the Team Leader to discuss objectives and progress. - Proactively address 2nd and 3rd line issues, maintain the issues log, and assist users in raising incident tickets for unresolved problems. - Undertake any other reasonable tasks as assigned to promote flexibility and adaptability in the role. To excel in this position, you will need a combination of technical expertise, effective communication, and problem-solving skills to ensure client satisfaction. In addition to a competitive salary, the benefits package for this role includes: - Contributory pension - Extra holiday purchase - Life insurance policy - Private medical insurance Wipro advocates for positive change and conscious inclusion, aiming to build a diverse Wipro family by fostering a culture of diversity, equality, and inclusion in the workplace. All applicants are encouraged to apply.,