2.0 - 6.0 years

0 Lacs

vadodara, gujarat

On-site

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions to meet clients" complex digital transformation needs. With a worldwide presence and a diverse team of over 230,000 employees, we are committed to helping our customers, colleagues, and communities thrive in a constantly evolving world. **About the Role:** As a Desktop Support Engineer at Wipro Technologies-Ireland, you will be instrumental in ensuring the smooth and efficient operation of our technology environment. This role provides an excellent opportunity to utilize your advanced technical skills within a dynamic and collaborative team. Your primary responsibility will be to deliver exceptional support to our clients and promptly resolve any technical issues that may arise. **Roles & Responsibilities:** - Demonstrate advanced technical expertise in troubleshooting and fault resolution to minimize user downtime. - Maintain a high level of proficiency in standard technology practices and tools to contribute to an effective IT environment. - Communicate complex technical solutions in a clear and friendly manner to non-technical audiences. - Possess in-depth technical knowledge of various devices including PCs, desktop hardware, laptops, Cisco phones, mobile devices, MAC devices, and tablets. - Provide exceptional software support for tools such as O365, Zoom, and Teams. - Utilize Microsoft toolsets for effective problem-solving and troubleshooting. - Regularly update and enhance desktops and laptops to improve user experience and productivity. - Engage in daily huddles with the Team Leader to discuss objectives and progress. - Proactively address 2nd and 3rd line issues, maintain the issues log, and assist users in raising incident tickets for unresolved problems. - Undertake any other reasonable tasks as assigned to promote flexibility and adaptability in the role. This position requires a combination of technical expertise, effective communication, and problem-solving skills to uphold our commitment to client satisfaction. **Benefits:** In addition to a competitive salary, you will receive a comprehensive benefits package, training, and development opportunities for a rewarding career in a fast-paced and dynamic environment. The benefits include: - Contributory pension - Extra holiday purchase - Life insurance policy - Private medical insurance **Equal Opportunities:** Wipro advocates for positive change and conscious inclusion, striving to build a diverse Wipro family by fostering a culture of diversity, equality, and inclusion in the workplace. All applicants are welcome to apply.,

Posted 2 weeks ago

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Lead - Experience Testing Airtel

5.0 - 10.0 years

7 - 13 Lacs

Gurugram

Work from Office

Role & responsibilities Conduct end-to-end testing of Global Business circuits for readiness, performance, and compliance with SLAs Coordinate with Circle and Testing NOC for circuit turn-up, testing, and troubleshooting. Validate circuit designs and documentation. Perform BERT, RFC 2544 and other testing criteria as per standard and customer need. Good understanding on testing meters like JDSU, Viavi, EXPO for diagnostics and performance analysis. Collaborate with internal network engineers and external vendors to resolve circuit and link issues. Maintain detailed test records and provide technical documentation for circuit acceptance. Should have strong understanding of fiber optics. Regular interaction with domestic and international customers during testing phase. Should have Good communication and presentation skills.

Posted 2 months ago

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