Desktop Support Engineer

Open Position: Desktop Support Engineer

The candidate must have strong expertise in networking, cloud computing, system maintenance, desktop support, and security systems.

Network & Server Management

• Design, deploy, and maintain LAN/WAN network infrastructure, including wire crimping and layout design.
• Install, configure, and maintain network hardware and software.
• Assign routing protocols and perform routing table configuration.
• Design and deploy efficient network systems for optimal performance.
• Monitor network performance and modify systems for improved efficiency and security.
• Ensure network connectivity and maintain network integrity across LAN/WAN environments.
• Maintain network facilities on individual machines, such as drivers and printer settings.

Desktop Support & Local IT Operations

• Provide local IT support for hardware, software, and connectivity issues.
• System assembling and disassembling, including desktops, laptops, and peripherals.
• Install and configure Microsoft Outlook; troubleshoot email issues and server connectivity.
• Maintain and troubleshoot file servers, printers, scanners, and other office IT equipment.

Security & Surveillance

• Awareness and hands-on experience with CCTV installation, configuration, and maintenance.
• Maintain security best practices for both IT infrastructure and surveillance systems.

Documentation & Compliance

• Maintain accurate IT infrastructure documentation.
• Ensure compliance with IT policies and data confidentiality protocols.

Mandatory Skills

• Strong technical knowledge (Networking, Windows Server, SQL, Outlook).
• Hands-on experience with CCTV systems installation and maintenance.
• Experience in system assembling/disassembling and wire crimping.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills.
• Patience, attention to detail, and a commitment to quality service.
• Ability to work collaboratively in a team environment.