Desktop Support Engineer

Job Description

Key Responsibilities: Provide first-line support for hardware (desktop, laptop, printer) and software issues. Install, configure, and maintain operating systems (Windows/Linux), antivirus, and applications. Set up and manage LAN, WAN, Wi-Fi routers, switches, and firewalls. Troubleshoot and resolve network-related issues including IP configuration, internet downtime, and printer sharing. Maintain and manage inventory of IT assets and accessories. Perform routine backups, system updates, and patch management. Create, manage, and troubleshoot user accounts, email setups, and access permissions. Support office infrastructure including biometric attendance devices and CCTV (if applicable). Coordinate with vendors for warranty claims and IT procurement. Required Skills & Qualifications: Diploma/Degree in IT, Computer Science, or relevant field. 1-3 years of hands-on experience in desktop support or IT infrastructure role. Strong understanding of computer hardware, operating systems, and basic networking. Knowledge of LAN/WAN, TCP/IP, DHCP, DNS, switches, and routers. Familiarity with Active Directory, email configuration (Outlook/Thunderbird), and remote desktop tools. Excellent troubleshooting and communication skills. Ability to prioritize tasks and handle multiple issues simultaneously. Good to Have: Certification in CompTIA A+/N+, CCNA, or similar. Experience with Windows Server environment and domain setup. Basic understanding of virtualization and backup software. Previous experience in an IT support role within an IT or software company. Job Types: Full-time, Permanent Pay: ₹10,037.47 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person