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Isourse Technologies Pvt. Ltd
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Desktop Support Engineer (MacBook Expert)

Desktop Support Engineer (MacBook Expert)

Isourse Technologies Pvt. Ltd

0 - 31 years

3 - 7 Lacs

manesar

Posted:1 day ago| Platform: Apna logo

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Skills Required

support macos troubleshooting software integration solver communication network resolve vpn mdm mobile management patch compliance security data backup migration stability training technology diagnostics configuration

Work Mode

On-site

Job Type

Full Time

Job Description

Position Overview: We are looking for a skilled and experienced Desktop Support Engineer (MacBook Expert) to provide on- site technical support to our employees. The ideal candidate will have in- depth knowledge of macOS environments, troubleshooting Apple hardware and software issues, and ensuring seamless integration with enterprise systems. This role requires a proactive problem solver with strong communication skills and a customer-focused mindset. Key Responsibilities: Provide on-site technical support for all MacBook users, ensuring timely resolution of hardware, software, and network issues. Install, configure, and maintain macOS systems, laptops, and related peripherals. Troubleshoot and resolve issues related to network connectivity, VPN, and Wi-Fi on macOS devices. Manage user accounts, access permissions, and device policies in Active Directory and MDM (Mobile Device Management) tools such as Jamf or Intune. Ensure regular software updates, patch management, and compliance with IT security standards. Assist with data backup, system recovery, and user migration during upgrades or replacements. Collaborate with cross-functional IT teams to maintain system stability and user productivity. Document all incidents, resolutions, and procedures in a clear, structured manner. Provide user training and guidance on best practices for macOS and associated applications. Required Skills and Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field. 3+ years of hands-on experience in desktop support, with a strong focus on macOS systems. Expertise in macOS troubleshooting, Apple hardware diagnostics, and configuration management.

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Desktop Support Engineer (MacBook Expert)