Desktop Support Engineer L2

Job Description: Desktop Support Engineer L2

Position: Desktop Support Engineer L2

Location: CBD Belapur

Experience: 2–4 years

Employment Type: Full-time

Job Summary:

We are seeking a skilled and experienced Desktop Support Engineer L2 to join our team in CBD Belapur. The successful candidate will possess a robust technical background and demonstrated expertise in troubleshooting, managing, and supporting IT hardware and software environments.

Key Responsibilities:

• Hardware and Software Support:
• Diagnose and resolve technical issues related to desktops, laptops, and MacBooks.
• Perform installations, upgrades, and routine maintenance of operating systems and software applications.
• Network and Connectivity:
• Manage and troubleshoot access points and switches to ensure optimal network performance.
• Resolve network connectivity issues promptly and effectively.
• Audio-Video Conferencing Support:
• Configure, maintain, and support audio-video conferencing systems.
• Provide real-time technical support during meetings to address any technical challenges.
• Maintenance and Monitoring:
• Conduct regular inspections of IT equipment to ensure consistent and reliable operation.
• Maintain accurate records of IT assets and ensure adherence to company policies and procedures.
• User Support and Training:
• Provide comprehensive technical support to end-users, addressing technical inquiries and delivering training as needed.
• Document common technical issues and their corresponding solutions for future reference and knowledge sharing.

Qualifications and Skills:

• Education: Bachelor’s degree in computer science, IT, or a related field preferred.
• Experience: 2–4 years of relevant experience in a similar role.
• In-depth knowledge of Windows, macOS, and other operating systems.
• Proven proficiency in troubleshooting hardware, network devices, and software applications.
• Familiarity with network configurations and device management (access points, switches).
• Hands-on experience with audio-video conferencing tools (e.g., Zoom, MS Teams).
• Excellent communication, interpersonal, and customer service skills.
• Demonstrated ability to prioritize tasks effectively and perform well under pressure.

Why Join Us?

• Opportunity to collaborate with a dynamic and supportive team of IT professionals.
• Exposure to a diverse range of IT environments and cutting-edge technologies.
• Opportunities for professional growth and advancement within the organization.

How to Apply:

Interested candidates are invited to submit their updated resume to hr@modgensolutions.com, using the subject line "Application for Desktop Support Engineer L2".

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹28,898.28 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Shift:

• Day shift
• Fixed shift

Ability to commute/relocate:

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT: 2 years (Preferred)
• Desktop support: 1 year (Preferred)

Work Location: In person