Desktop Support Analyst

Job Title: Remote Desktop Support Analyst - Immediate Joiner

Location: Mumbai

Experience: 2-5 years

Company Overview: Birlasoft is a dynamic IT solutions provider dedicated to delivering exceptional support to clients worldwide. We specialize in offering seamless and efficient technical assistance across various platforms. As we expand our operations, we are seeking a Remote Desktop Support Specialist with a preference for Mac experience to join our team.

Job Description:

We are looking for a skilled Remote Desktop Support candidate with a preference for Mac experience to provide technical assistance to our clients remotely. The ideal candidate will have a strong background in troubleshooting software and hardware issues, along with a demonstrated ability to support Mac systems. Exceptional communication skills are essential for effectively assisting clients with their technical needs.

Roles & Responsibilities - Desktop Support

• Handling tickets which are required onsite support
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Incident management, change management and problem management
• Working knowledge and support of SAP, Microsoft, software & hardware and Networking .
• Knowledge of Networks.
• Knowledge of AD, DNS, DHCP, Cloud backup.