Desktop Investigator

As a Desktop Investigator, you will be responsible for performing claims investigation by utilizing various public record searches to compile results and prepare comprehensive investigative reports for submission. Your role will require a sense of urgency, excellent verbal and written communication skills, intermediate computer skills, and sound judgment. You must be a calm professional who excels under pressure and collaborates effectively with colleagues and managers both in the office and in the field. Key Responsibilities: - Perform claims investigation including public records searches, record retrievals, facility canvasses, online inquiries, infinity searches, and skip trace referrals. - Compile investigation results and prepare detailed reports for submission. - Support the organization's quality program(s). - Perform any other duties as assigned. Qualifications: - Self-motivated, determined, and intuitive. - Strong initiative and work ethic. - Ability to quickly and accurately identify critical issues. - Excellent oral and written communication skills. - Capable of working independently and collaboratively in a team. - Proficient in Microsoft Office products and PC literate. - Strong organizational and interpersonal skills. - Demonstrated ability to meet or exceed Performance Competencies. - Clear and conceptual thinking ability with excellent judgment. - Skilled in troubleshooting, problem-solving, analysis, and discretion. - Ability to handle work-related stress and manage multiple priorities effectively. - Proficient in computer keyboarding. The Robison Group provides remote training to ensure that you are well-prepared for success in your role. Additionally, all candidates are subject to a complete background investigation, which includes criminal history, driving record, and drug test as part of the pre-employment process. Compensation & Benefits: - Hourly Rate commensurate with education and experience. - Benefits package for qualified full-time employees includes Medical, Dental, Vision, Life Insurance, Disability, PTO, 401k, and Continuing Education Reimbursement Program. If you are enthusiastic about investigations, thrive in a diverse work environment, and uphold the highest standards of honesty, integrity, and respect, we encourage you to apply for this position.,