Desktop Engineer L1

Desktop Support Engineer

JD for L1:->

Duties and Responsibilities:

The position is responsible for installing, upgrading and troubleshooting hardware and software systems. To succeed in this role, the candidate should have a problem-solving attitude along with the ability to give clear technical instructions. The candidate should also be familiar with remote troubleshooting techniques.

Desktop Support Engineer to assist our clients with computer hardware and software issues. He required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

· Responding to client support requests.

· Printer Troubleshooting and Maintenance.

• Address user tickets regarding hardware, software, and networking

· Direct unresolved issues to the next level of support personnel

· Contacting clients to find out the nature of the problem.

· Traveling to the client’s location or connecting via a remote link.

· Troubleshooting hardware and software issues.

· Installing and maintaining hardware and computer peripherals.

· Installing and upgrading operating systems and computer software.

· Troubleshooting networking and connection issues.

· Advising on software or hardware upgrades.

· Providing basic training in computer operation and management.

· Help new employees set up their workstations and Train end users when new software or IT regulations arrive at a company.

· Maintain and upgrade equipment as needed.

· Help create technical documentation and manuals.

• Device Maintenance

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Are you willing to work on field ?

Work Location: In person