Deputy Officer - Operations, E.Commerce

• Location:

  Rishra (Near Kolkata)

• Mode

  : On-Site, no hybrid

• Work Days:

  6 days (Monday to Saturday, with 2nd & 3rd Saturdays work from home)

• Timings

  : 09:30 am to 06:30 pm

• Department:

  E-commerce

  Reports To:

  Head E-commerce

Daily Coordination with OMS and WMS Aggregator:

• Monitor and manage order flow from marketplaces and website via the

  Order Management System (OMS)

  .
• Ensure all incoming orders are synced properly from sales channels into the OMS.
• Coordinate with

  Warehouse Management System (WMS)

  teams to ensure accurate and timely order picking, packing, and dispatch.
• Identify and resolve sync issues between OMS and WMS platforms (e.g., missing orders, SKU mismatches, inventory discrepancies).
• Track real-time inventory updates and ensure consistency across sales channels.
• Escalate and troubleshoot any system lags, data flow errors, or fulfillment delays with the aggregator s support team.
• Maintain daily logs and reports for order processing, shipment tracking, and platform-wise SLAs.
• Collaborate with tech support teams for feature enablement, integration updates, or process enhancements.

• Process daily orders from e-commerce platforms (e.g., Amazon, Flipkart, Shopify, Nykaa, Myntra).
• Coordinate with warehouse/fulfillment teams to ensure timely dispatch and delivery.
• Monitor and resolve order discrepancies, returns, and cancellations.

• Maintain accurate stock levels across platforms.
• Coordinate with the inventory team to update inward/outward movement.
• Ensure product listings are updated with correct pricing, descriptions, and availability.
• Assist with new product uploads and SKU onboarding.

• Liaise with SCM Team for pickups, delivery issues, and reverse logistics.
• Track shipments and ensure SLA adherence.
• Raise and follow up on claims for lost/damaged shipments or delayed deliveries.

• Generate daily/weekly reports on order flow, returns, delays, and inventory.
• Provide insights on performance gaps or operational issues.

• Bachelor s degree in Technology, Business, Commerce, Supply Chain, or related field.
• 1 3 years of experience in e-commerce or operations (D2C & marketplace).
• Familiarity with platforms like Myntra, Amazon, Flipkart, etc.
• Proficiency in SAP & Microsoft Suite.
• Proficiency in MS Excel (Pivot tables, VLOOKUP, basic dashboards).
• Strong attention to detail and problem-solving abilities.
• Good communication and coordination skills.
• Ability to manage multiple tasks in a fast-paced environment.

• Working knowledge of SAP modules, Microsoft Suites and OMS/WMS tools (Any).