Position: State Manager MaintenanceThe role shall be developing and enhancing resources capabilities in order to provide a high level of services and excellent customer experience. It will be focused in execution strategy and operations to manage overall maintenance services including vendor management ,tracking expenses, reporting progress, and assigning schedules to manage complaints to enable the business to achieve its consumer base targets and financialgoals.Key Job Responsibilities:1) Lead and supervise a team of maintenance technicians, providing guidance and training as needed.2) Develop and implement preventive maintenance schedules to ensure minimal downtime.3) Troubleshoot and resolve technical issues related to sprayer equipment.4) Developing and implementing comprehensive maintenance strategies for machines, including preventive maintenance and managing daily breakdowns.5) Overseeing a team of technicians across the state, providing training, and monitoring their efficiency and performance.6) Managing the maintenance budget, monitoring spare parts consumption, and overseeing repairs to ensure cost efficiency and effectiveness.7) Ensuring compliance with safety regulations and environmental standards in all maintenance practices8) Preparing detailed reports on maintenance activities, costs, and performance metrics.9) Enhancing maintenance procedures and efficiency while integrating new technologies.10) Managing supply chain operations, including inventory control and return processes.Education: Diploma/Bachelors/in Automotive engineering/ B.Tech/(Automobile/ Mechanical).Desire profile: 3 + years of experience in the field of fleet maintenance and automotive Service.

Job Summary:The Training, Quality, and Outbound Process Lead is responsible for overseeing the development and implementation of training programs, quality assurance frameworks, and outbound process strategies to enhance customer service performance in a call center environment. This role ensures that agents receive effective training, adhere to quality standards, and maintain optimal efficiency in outbound interactions. Additionally, the role requires strong analytical capabilities to generate insights from outbound process performance and drive data-driven decision-making.Key Responsibilities:Training & Development:• Design and implement training programs for new hires and ongoing skill enhancement.• Develop training materials, modules, and assessments to improve agent knowledge andperformance.• Conduct workshops, role-playing exercises, and hands-on training sessions.• Evaluate training effectiveness through performance metrics and feedback.• Collaborate with stakeholders to identify training needs and improvements.Quality Assurance & Compliance:• Establish and monitor quality standards for customer interactions.• Develop quality evaluation frameworks, scorecards, and feedback mechanisms.• Conduct call audits, analyze trends, and provide actionable insights.• Ensure adherence to compliance requirements, including KYC, regulatory policies, andinternal guidelines.• Provide coaching and feedback to agents for continuous improvement.Outbound Process Insights & Optimization:• Analyse outbound call processes to generate insights and improve overall effectiveness.• Identify key trends, customer behaviors, and operational inefficiencies using data analytics.• Develop performance dashboards to track outbound call success rates and engagementpatterns.• Work closely with cross-functional teams to refine outbound strategies based on insights.• Implement predictive analytics to improve targeting, optimize resource allocation, andenhance agent productivity.• Provide recommendations to leadership based on outbound process analysis and findings.Analytical & Strategic Planning:• Utilize data analytics to assess outbound performance trends and identify areas forimprovement.• Develop dashboards and reports for real-time monitoring of key outbound metrics.• Leverage insights to drive strategic decisions and enhance outbound call effectiveness.• Optimize outbound calling strategies through predictive analysis and performance evaluation.Stakeholder Collaboration & Reporting:• Act as a liaison between customer service, compliance, and business leadership teams.• Prepare and present reports on training effectiveness, quality trends, and outboundperformance.• Recommend improvements based on data-driven insights and industry best practices.Qualifications & Skills:• Bachelors degree in Business, Management, or related field.• Minimum 5+ years of experience required in training, quality, or outbound processmanagement within a call center with at least 2-3 years of experience in lead roles.• Strong knowledge of customer service metrics, outbound sales techniques, KYC processes,and compliance standards.• Excellent leadership, coaching, and communication skills.• Proficiency in Google Sheets, CRM tools, and call centre technologies.Public• Ability to analyse data, generate insights, and drive process improvements.• Strong analytical skills to evaluate outbound process performance and optimize strategies.Preferred:• Experience in Agricultural, debt collection is preferred.• Six Sigma, COPC, or other process improvement certifications.

Key Responsibilities:1. KYC Approval and Verification: Review and approve new KYC submissions in line with company policies and regulatory requirements. Verify the authenticity of submitted documents (e.g., identification, address proofs, and businesscertifications). Identify and flag discrepancies or fraudulent submissions for further investigation. Carefully scrutinizing information, processes, or systems to identify inconsistencies or errors.2. Re-Submission Management: Process and validate re-submitted KYC documents for previously flagged or rejected cases. Ensure all issues from prior submissions are resolved before final approval. Maintain an organized system to track the status of re-submissions and follow up as needed.3. Query and Request Handling: Respond promptly and professionally to KYC and other product/service offerings from retailers, receivedvia email, WhatsApp, and CRM. Provide clear guidance on KYC requirements and resolve issues efficiently to ensure a positive customerexperience. Escalate unresolved or complex issues to the appropriate team or department for further action.4. Documentation and Record Maintenance: Maintain accurate and up-to-date records of all KYC submissions, approvals, rejections, andcommunications. Prepare reports on the status of KYC approvals and highlight trends, such as common issues indocument submissions.5. Compliance and Policy Adherence: Ensure all KYC processes comply with company policies and applicable regulatory guidelines. Stay updated on changes in KYC regulations and contribute to policy updates as necessary.6. Collaboration and Process Improvement: Work closely with cross-functional teams, including operations, compliance, and customer support, tostreamline the KYC process. Identify inefficiencies in the approval process and recommend improvements to enhance accuracy andspeed.2-4 years of experience in KYC processing, customer service, or a similar role.Experience in agritech or fintech industries is a plus.

Job Title: Seller Success ManagerLocation: BangalorePosition Type: Full-TimeJob Summary:We are seeking an experienced and dynamic Seller Success Manager to join our team. The ideal candidate will be responsible for managing and nurturing relationships with our sellers, driving their growth and success on our platform. This role requires a proactive individual with a strong background in business development, sales or account management.Key Responsibilities:Seller Relationship Management: Serve as the primary point of contact for sellers, building and maintaining strong relationships to facilitate their success on our platform.Revenue Growth: Develop and implement strategies to sustain and grow seller relationships, translating into increased revenue and mutual success.Account Advisory: Advise sellers, particularly key accounts, on market trends and provide tailored solutions to enhance their performance and competitiveness. Issue Resolution: Address and resolve day-to-day issues faced by sellers promptly, ensuring a seamless experience on our platform.Sales Administration: Oversee sales administration functions, including operational performance reporting, process streamlining, and providing insights to senior management to enhance business relationships and customer service.Preferred Qualifications:Educational Background: Bachelors degree in business administration, Marketing, or a related field.Experience: 4-8 years of experience in business development or account management, preferably in a related industry.Decision-Making Skills: Proven ability to develop and execute strategic plans to drive seller growth and success.Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey ideas and solutions.Problem-Solving Aptitude: Strong analytical and problem-solving skills, with a proactive approach to addressing challenges.Team Collaboration: Ability to work collaboratively with cross-functional teams and individuals from diverse backgrounds.Networking Ability: Demonstrated skill in building and leveraging a broad network of contacts to achieve business objectives.Planning and Organization: Strong organizational skills with a methodical approach to achieving results.Creativity and Initiative: Innovative thinker with the initiative to drive change and contribute to business growth.