Deputy Manager/Assistant Manager – Technical Services

Responsibilities

Role & Responsibilities

• Lead and manage service operations for X-Ray baggage scanners & UVSS.
• Supervise installation, commissioning, and maintenance activities at client sites, including airports, public infrastructure, and corporate premises.
• Ensure timely execution of preventive and corrective maintenance.
• Train and mentor field engineers and technicians for skill development and technical efficiency.
• Troubleshoot and resolve escalated technical issues, including software configuration, hardware faults, and connectivity challenges.
• Ensure proper documentation and reporting of all service activities.
• Conduct site audits and suggest improvements in system performance and reliability.
• Collaborate with the project team during new equipment installation or upgrade phases.
• Ensure strict adherence to safety and operational protocols, especially in high-security areas such as airports.

Qualifications

Qualifications and Desired Skills

• Education: Diploma / B.E. / B.Tech in Electronics, Electrical, Instrumentation, or a related field.
• Experience: Minimum of 6 years in technical services, installation, testing, and maintenance of CCTV systems or X-Ray baggage scanners / UVSS (experience in both is preferred, but not mandatory).

Technical Expertise

• CCTV Systems (IP-based, NVR/DVR, VMS platforms, etc.)
• X-Ray Baggage Scanners / UVSS (experience preferred, but not mandatory)

Other Competencies

• Excellent team management and leadership skills
• Strong troubleshooting and diagnostic ability
• Effective client-facing communication and reporting skills
• Willingness to travel locally as required