Deputy Manager

Role & responsibilities

• To oversee all activities within a team and driving the team to meet production targets
• To ensure team meets daily SLA and qualify requirement
• Work on Internal and External stakeholder reporting
• To ensure appropriate and timely escalations to immediate superiors
• To handle escalations.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Ensure completion of the Internal and External Calibration sessions•
• Conduct team huddles.
• Establish peer-to-peer relationships with in the team.
• Ensure complete, transparent and frequent communication with the team and other stakeholder.
• Adhere to the communication plan and rigor as agreed with the business.
• Ensure on time logins and schedule adherence.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• To coach and provide feedback to team members who are not meeting their targets or meeting the threshold
• To help team members to resolve queries and provide floor support. To identify process gaps and suggest improvement measures.
• Help new Joiners in their nesting phase and be a backup for supervisors in their absence.
• Encourage others on the team to identify barriers to team functioning and suggest remedies
• Maintain confidentiality of all customer and employee information• Respond positively to feedback and redirection
• Fully utilize systems, tools, training, and resources provided to maximize potential
• Assist other departments as needed

Preferred candidate profile

• Experience: 7-10 years
• Experienced mortgage professional with 4-5 years expertise in underwriting support functions
• Thorough knowledge of functional area and department processes.
• Has working knowledge of real estate lending criteria and federal, state, and agency compliance
• Can multi-task and manage time efficiently
• Has strong organizational skills, attention to detail, and basic Microsoft Office skills
• Good analytical and problem-solving skills.
• Strong organization and verbal and written communications skills.
• Highly adaptive and open to changes as the organization grows and its needs evolve.