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Deputy Manager - Two Wheeler - South & West

Deputy Manager - Two Wheeler - South & West

Bajaj Finance

1 - 3 years

6 - 10 Lacs

pune

Posted:12 hours ago| Platform:

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Skills Required

go compliance honboarding finance risk data it management governance systems sales education relationship management operations crm salesforce business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Manager - Two Wheeler - South & West
Job Purpose
This position is open with Bajaj Finance Ltd. Acts as the first link of management between the executors (field staff) and management. An effective communicator with exceptional relationship management skills and the ability to relate to people at all levels of business and management. Responsible for delivering business AOP objectives for the assigned geography.

Culture Anchor:

Work Hard: Consistently puts in effort; plans and tracks daily progress to achieve targets.

Execute with Rigor: Takes responsibility for meeting targets with focus and effort.

Own It: Maintains honesty and fairness in all interactions in line with organizational policies.

Act with Integrity

Duties and Responsibilities

Achieving business numbers with the assigned line of channels (based on location and market potential).

People Management (Off roll)Hiring, retention, and productivity.

Sales governance through compliance with systems and processes.

Tracking, managing, and controlling PDD requirement compliance.

Reducing customer complaints and cancellations by ensuring that no miss-selling is being done.

Understanding of CRM - Salesforce.com.

Effective engagement with Credit, Operations, and Risk teams.

Ensuring TAT is maintained for case processing.

Major Challenges

Training of self and team.

Hiring the right candidates.

Smooth onboarding to help settle employees well in BFL.

Smooth onboarding of new dealers/partners with BFL.

Retention of off-roll staff.

Decisions

Hiring of off-roll staff.

Approvals by coordinating with internal stakeholders (e.g., clearing cases).

Lead allocation.

Field activity planning and closure.

Interactions

Internal Clients: Connect with various internal departments (product, credit, operations, RCS, compliance) to process files. Connect with HR department for hiring and retention.

External Clients: Engage with customers. Mapping of market competition.

Dimensions

Financial Dimensions: 45 to 70 cases MOM (depending on location and market potential).

Other Dimensions:

Total Team Size9

Number of Direct Reports5 to 9

Number of Indirect ReportsNA

Number of Outsourced Employees5 to 9

Number of Locations1 to 4

Number of Products1 (Two wheeler loan)

Required Qualifications and Experience

Educational Qualifications: Graduate / Post Graduate

Good command in Excel is essential.

Work Experience: 1 to 3 years of relevant experience in managing a team.

Result oriented - go-getter attitude is a must.

Collaborative work style to engage with peers and colleagues across the company.

Excellent team management and interpersonal skills.

Excellent command over communication skills.

Highly ambitious and self-motivated.

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Deputy Manager - Two Wheeler - South & West