Deputy Manager - Screening

SBI Card

2 - 5 years

4 - 8 Lacs

gurugram

Posted:8 hours ago| Platform:

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Skills Required

automation conflict management underwriting process improvement analytical consulting e-commerce medical insurance risk management financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application Fraud / Transaction Fraud Monitoring & Decisioning:
Lead the team of fraud SME analysts to identify fraudulent application/transaction patterns across various attributes
Ensure comprehensive alert review by the team by leveraging all available profile attributes, alternate sources of data, -ve databases, past patterns, and available online validation sources to identify anomalies and prevent fraudulent activity
Analyze Fraud Modus Operandi & decisioning patterns to feed learnings for SOP improvement/updation
Perform RCA of the identified/prevented frauds and share the same with the sampling/investigation team to unearth fraud syndicates in the market
Conduct weekly sample audits of fraud analyst decisioning to drive adherence to SOPs & customer contact policies

Stakeholder Liaisoning and Process Improvement:

Liaison with internal stakeholders (Credit, Operations, CS) and external stakeholders (Merchants, Acquirers, Payment gateways, LEAs) to highlight fraud trends and take up hold / reverse disputed funds
Monitor fraud trends and feedback the learnings/observations into the system and train people for process improvements

Regulatory Adherence & KYC Compliance:

Ensure adherence to regulatory compliance on KYC, transaction monitoring and fraud transaction reversals
Coach the team on regulatory guidelines and ongoing changes in the compliance framework

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