Deputy Manager / Manager - Thermal Sales (Hysil)

Job Summary:

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Responsibilities:

Account objectives and forecast:

- Participate in setting detailed quantified objectives and developing detailed plans (incl. new opportunities)

Execution: account and relationship management:

- Accomplish measures and report performance against assigned objectives of targeted accounts.

-Perform account management duties, including (but not limited to) negotiating short term and long-term contracts, administering sales contracts and ensuring terms and conditions are adhered to, resolving and communicating of customer complaints (in coordination with Customer Service)

- Identify growth/profitability improvement opportunities (using CRM opportunity management functionality) and advance relationships with customers in order to fully capture them.

-Introduce new products and new solutions to the customers.

-Apply the pricing policy vis-a-vis the assigned accounts.

- Data collection of process parameters / refractory consumption pattern and total consumption.

Sales forecast:

-Develop accurate forecasts of current and prospective customers.

Customer relationship and needs understanding:

-Establish and nurture relationships with assigned customers (management, purchasing, R&D).

-Understand customers' needs (incl. Technical), test potential ideas and solutions, and collaborate with technical service to better serve customers.

-Gather valuable information about the market and competitors from customers and convey all necessary information where appropriate.

-Collect and document (via CRM) customer knowledge and gather customer needs and feedback (incl. visit and call reports)

-Ensure link and communication to other functions (marketing, technical service, customer service, R&D, operations) and collaborate with other functions on topics related to the customer when relevant.

Requirements:

Essential:

• B.Tech/B.E. in Chemical / Metallurgy / Mechanical / Civil Ceramic / with minimum 2 years experience, experience in Insulation industry will be preferred
• Knowledge of Petrochemical/Fertilizer/Cement/Power plants.
• Experience in Industrial Sales preferably in Petrochemical/Fertilizer/Aluminum/Channel sales

Preferred:

Interpersonal Skills:

-Ability to work with teams and lead decision-making processes in a team environment.

-Excellent interpersonal communication and listening ability.

Management Skills:

• Strong analytical skills.
• Excellent planning and organizational skills.
• A strong ability to be adaptable and flexible.
• Effective negotiation skills.
• Effective communication Skills.
• Highly motivated / self driven, results oriented.
• Capable of handling multiple priorities.
• Able to generate multiple solutions to problems in order to troubleshoot them effectively.
• Able to collaborate with external and internal customers and stakeholders.

Other Skills:

• Ability to interpret basic financial data.
• Proficient in MS-Office.