Deputy General Manager Operations

Deputy General Manager Retail - Operations

Key Responsibilities:

• Retail Operations Management:

  Oversee day-to-day operations across 10+ retail stores to ensure smooth execution, standardization, and customer service excellence.

• People Leadership:

  Lead and mentor Store Managers, and Senior Managers. Inspire sales teams to meet and exceed KPIs through structured performance management and coaching.

• Inventory & Replenishment:

  Manage stock availability and replenishment cycles. Ensure stores are optimally stocked based on customer demand and sales velocity.

• Store Experience & VM:

  Maintain strong visual merchandising standards, layout planning, and category placement to enhance store navigation and improve SPSF.

• Sales & Performance Analytics:

  Monitor daily/weekly/monthly performance of stores through key retail metrics like GMROF, conversion rate, AOV, and footfall. Leverage insights to drive informed decision-making.

• Customer Service & Escalations:

  Lead customer satisfaction initiatives. Resolve escalations with empathy and agility, ensuring a consistently high standard of service across all stores.

• Business Planning:

  Contribute to the development and execution of the annual business plan for the retail cluster. Set individual growth targets per store and strategize to achieve them.

• Market Intelligence:

  Stay updated with competitive trends, customer feedback, and shifting consumer behavior. Use this insight to future-proof operations and adapt proactively.

Candidate Profile:

• Postgraduate in any discipline; MBA or equivalent management degree preferred
  
• 12 - 15 years of total experience, with a

  minimum of 5 years in a multi-store operations leadership role.

• Proven track record in managing clusters of 10 - 15+ stores.
  
• Strong grip on data analysis, reporting, and decision-making through analytics.
  
• Experience in apparel is

  mandatory.