Deputy General Manager Operations Naidu Hall

10.0 - 15.0 years

15 - 20 Lacs

Chennai

Work from Office

We are seeking a dynamic and forward-thinking Deputy General Manager Retail - Operations to lead our apparel retail store network. This Chennai-based leadership role is responsible for driving operational excellence, customer satisfaction, store profitability, and seamless store execution. If you thrive on ownership, can solve operational challenges on the ground, and are passionate about creating exceptional in-store experiences, we want you on board. Key Responsibilities: Retail Operations Management: Oversee day-to-day operations across 10+ retail stores to ensure smooth execution, standardization, and customer service excellence. People Leadership: Lead and mentor Store Managers, and Senior Managers. Inspire sales teams to meet and exceed KPIs through structured performance management and coaching. Inventory & Replenishment: Manage stock availability and replenishment cycles. Ensure stores are optimally stocked based on customer demand and sales velocity. Store Experience & VM: Maintain strong visual merchandising standards, layout planning, and category placement to enhance store navigation and improve SPSF. Sales & Performance Analytics: Monitor daily/weekly/monthly performance of stores through key retail metrics like GMROF, conversion rate, AOV, and footfall. Leverage insights to drive informed decision-making. Customer Service & Escalations: Lead customer satisfaction initiatives. Resolve escalations with empathy and agility, ensuring a consistently high standard of service across all stores. Business Planning: Contribute to the development and execution of the annual business plan for the retail cluster. Set individual growth targets per store and strategize to achieve them. Market Intelligence: Stay updated with competitive trends, customer feedback, and shifting consumer behavior. Use this insight to future-proof operations and adapt proactively. Candidate Profile: Postgraduate in any discipline; MBA or equivalent management degree preferred 12 - 15 years of total experience, with a minimum of 5 years in a multi-store operations leadership role. Proven track record in managing clusters of 10 - 15+ stores. Strong grip on data analysis, reporting, and decision-making through analytics. Experience in apparel is mandatory.

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