Deputy Director - DPA SRE Principal Engineer

As a DPA SRE Principal Engineer at PepsiCo, your role is crucial in driving new shift left activities to apply Site Reliability Engineering (SRE) and quality assurance principles within the application design & architecture. You will be responsible for ensuring a high level of resiliency during operations and continuously improving through design throughout the software development lifecycle. Your main purpose is to provide a delightful customer experience for the user of the global consumer, commercial, supply chain, and enablement functions in the PepsiCo digital products application portfolio. **Key Responsibilities:** - Ensure ecosystem availability and performance in production environments, proactively preventing P1, P2, and potential P3 incidents. - Engage and influence product and engineering teams to embed reliability and operability into new services by defining and enforcing events, logging, monitoring, and observability standards. - Lead the team in diagnosing anomalies prior to any user impact and drive necessary remediations across the end-to-end ecosystem availability, performance, and consumption of the cloud architected application ecosystem. - Collaborate with Engineering & support teams, participate in escalations and postmortems, and empower customer-facing support teams with SRE insights and tooling. - Continuously optimize L2/support operations work via SRE workflow automation and drive AI Ops adoption across teams. - Be the key architect for the SRE orchestration platform design with inputs from various teams. **Qualifications:** - 11-15 years of work experience evolving to a SRE engineer with 3-5 years of experience in continuously improving and transforming IT operations ways of working. - Bachelors degree in Computer Science, Information Technology, or a related field. - Proven experience in designing events diagnostics, performance measures, and alert solutions to meet SLA/SLO/SLIs. - Strong expertise in SRE and IT Service Management processes with a track record for improving service offerings and proactively resolving incidents. - Hands-on experience in Python, SQL/No-SQL databases, monitoring tools like AppDynamics, ELK Stack, Grafana, Splunk, Dynatrace, Kafka, and other SRE Ops toolsets. - Firm understanding of cloud architecture for distributed environments and proficiency in front-end and back-end technologies. - Prior experience in shaping transformation and developing SRE solutions would be a plus.,