Deputy Counsellor/Counsellor

Job Description

Deputy Counsellor - Admissions Appointment Scheduling: Schedule daily counselling appointments actively from various lead sources, including SEO leads, Google leads, IVR missed calls, and ChatBot inquiries, to ensure maximum walk-in conversions Follow-Up Engagement: Conduct timely second follow-up calls to previously counselled parents to determine their final decision on admission, ensuring consistent communication and engagement. Daily MCB/Leadsquared Checks: Conduct daily monitoring of MCB/Leadsquared entries post-counselling. Promptly remind counsellors who have missed daily entries, ensuring accurate and up-to-date records. Support in Parent Visits: Actively assist in conducting informative school tours for walk-in parents in coordination with admission counsellors. Provide immediate assistance to walk-in parents in completing registration forms. Student Strength Management: Maintain precise class-wise and section-wise student strength records. Update these records daily with new admissions and withdrawals, closely coordinating with counsellors and the Operations Head. Accurate TC and Withdrawal Entries: Ensure timely and accurate updating of Transfer Certificates (TC) and withdrawal details into the GR. Lead Management Coordination: Prepare and distribute weekly lead reports to the Marketing department, in collaboration with admission counsellors. Counselling Readiness: Equip yourself with essential counselling information for immediate assistance, providing partial or pre-counselling support to parents as required. Marketing Material Preparation: Develop and prepare effective marketing materials during off-season periods to maintain engagement with prospective families. Feedback and Reference Touch-base: Collect feedback from parents post-admission process. Regularly follow-up for references and nurture positive relationships with existing families. Data Verification & GR Maintenance: Verify the student's physical folder thoroughly before entering details into the General Register (GR). Coordinate proactively with HMs to ensure timely submission of any pending documents. Key Focus Areas: Enhance proactive calling and follow-up strategies to maximize scheduled walk-ins from prospective parents. Streamline data entry processes and maintain high accuracy and efficiency. Foster strong coordination with internal teams to ensure smooth admissions workflow.