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Bajaj Finance
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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

jhansi

Posted:-1 days ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Relationship Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance), including repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets through field visits to customers/agencies.

Strong ability to monitor performance and provide actionable feedback.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for product repossession.

Willingness to travel with Relationship Officers (ROs).

Capability to allocate cases timely to team members.

Advanced proficiency in Excel for performance tracking.

Ability to maintain accurate customer records and transactions.

Proven skill in handling escalations and resolving issues efficiently.

Experience managing Daily Risk Reports (DRR).

Track record of developing strategies for improved collection rates.

Experience in counseling and developing team members.

Ability to manage a team to achieve collective targets.

Problem-solving skills in the collection process.

Ability to manage and improve average collection reports.

Experience in legal recovery for vehicle finance, including repo and legal management.

Knowledge in litigation and case management.

Understanding of compliance and risk mitigation practices.

Strong reporting and documentation skills.

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