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Bajaj Finance
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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

bharuch

Posted:-1 days ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agency.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with the Relationship Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel; daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Proven ability to monitor performance, provide updates, and offer proper guidelines.

Experience with milestone reviewing and tracking.

Knowledge of legal guidelines for product repossession.

Willingness to travel with Relationship Officers (ROs).

Ability to allocate cases to team members in a timely manner.

Proficiency in Excel and tracking team performance.

Competence in maintaining accurate records of customer interactions and transactions.

Ability to handle escalations effectively and promptly.

Experience in Daily Risk Report (DRR) management.

Skill in developing and implementing strategies to improve collection rates.

Experience in counseling and grooming team members.

Team management experience, especially with collection officers.

Problem-solving skills in the collection process.

Ability to manage and report on average collection performance.

Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance) and repo/legal management.

Familiarity with litigation and case management.

Understanding of compliance and risk mitigation.

Experience with reporting and documentation.

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