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Bajaj Finance
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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones for the team.

Ensure legal guidelines are complied with during product repossession.

Travel with Relationship Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for tracking and analysis.

Daily tracking of the performance of team members.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets by visiting customers/agencies.

Ability to monitor performance, provide updates, and set guidelines for the team.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines related to product repossession.

Willingness to travel with Relationship Officers as required.

Ability to allocate cases to team members in a timely manner.

Proficiency in Excel.

Experience in daily tracking of team performance.

Competence in maintaining accurate records of customer interactions and transactions.

Ability to handle escalations and resolve issues effectively.

Experience in Daily Risk Report (DRR) management.

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming direct reportees.

Team management skills to achieve overall targets.

Problem-solving skills for collection process challenges.

Experience in managing average collection reports.

Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Experience in litigation and case management.

Understanding of compliance and risk mitigation practices.

Proficiency in reporting and documentation.

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