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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

bahraich

Posted:-1 days ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agency.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Relationship Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for data tracking and reporting.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through customer/agency visits.

Ability to monitor performance against set parameters and provide updates and guidance.

Experience in milestone tracking and reviewing.

Knowledge of legal guidelines for repossession of products.

Willingness to travel with Relationship Officers (ROs).

Experience in timely allocation of cases to team members.

Proficiency in Excel for daily performance tracking.

Ability to maintain accurate records of customer interactions and transactions.

Ability to handle escalations effectively.

Experience in daily DRR management.

Skills in developing strategies to improve collection rates.

Ability to counsel and groom direct reportees.

Team management experience, especially with collection officers.

Problem-solving skills in the collection process.

Experience in managing and analyzing collection reports.

Knowledge of legal recovery processes for Urban NPL Wheels and vehicle finance.

Litigation and case management experience.

Understanding of compliance and risk mitigation.

Experience with reporting and documentation.

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