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Bajaj Finance
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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

motihari

Posted:-1 days ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agency.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance, review milestones, and provide guidelines.

Knowledge of legal guidelines for repossession of products.

Willingness to travel with Recovery Officers.

Experience in timely allocation of cases to team members.

Proficiency in Excel for daily tracking and analysis.

Record-keeping of customer interactions and transactions.

Ability to handle escalations and resolve issues efficiently.

Experience in managing Daily Risk Reports (DRR).

Skill in developing and implementing collection strategies.

Experience in counseling and developing team members.

Ability to manage and lead a team of collection officers.

Problem-solving skills in the collection process.

Experience in managing collection reports.

Legal recovery experience, especially in Urban NPL Wheels (Vehicle Finance).

Experience with litigation and case management.

Understanding of compliance and risk mitigation.

Experience in reporting and documentation.

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