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Bajaj Finance
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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

ranchi

Posted:-1 days ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agency.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Milestone reviewing and tracking.

Ensure legal guidelines are complied with while repossessing products.

Travel with the RO's as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets and visiting customers/agencies.

Ability to monitor performance against set parameters and provide guidelines.

Experience in milestone reviewing and tracking.

Understanding of legal guidelines related to product repossession.

Willingness to travel with RO's as needed.

Experience in case allocation within a team.

Proficiency in Microsoft Excel for performance tracking.

Skill in maintaining accurate customer records.

Ability to handle escalations and resolve issues effectively.

Experience in managing Daily Risk Reports (DRR).

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming team members.

Team management experience with a focus on achieving collection targets.

Problem-solving skills in the collection process.

Ability to manage and analyze collection performance reports.

Knowledge of legal recovery processes for vehicle finance (repo and legal management).

Experience in litigation and case management.

Knowledge of compliance and risk mitigation practices.

Reporting and documentation skills.

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