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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

4 - 5 years

4 - 8 Lacs

jaipur

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections targets by visiting customers or agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Relationship Officers (ROs) as necessary.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through customer or agency visits.

Ability to monitor performance and provide updates and guidelines.

Experience in milestone review and tracking.

Understanding of legal compliance in repossession processes.

Willingness to travel as required.

Experience in timely allocation of cases to team members.

Proficiency in Excel for daily performance tracking.

Strong record-keeping skills.

Ability to handle escalations and resolve issues efficiently.

Experience in daily DRR management.

Strategic thinking to improve collection rates.

Ability to counsel and develop team members.

Team management experience, especially with collection officers.

Problem-solving skills in the collection process.

Experience managing collection reports and improving performance.

Legal recovery and vehicle finance repo and legal management experience.

Litigation and case management skills.

Knowledge of compliance and risk mitigation.

Experience in reporting and documentation.

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