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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

4 - 5 years

4 - 8 Lacs

ahmedabad

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Proven ability to achieve collections targets through field visits.

Experience monitoring performance and providing guidance to team members.

Strong skills in reviewing and tracking milestones.

Knowledge of legal compliance regarding repossession of products.

Willingness to travel as part of job duties.

Experience in timely case allocation to team members.

Proficiency in Excel for daily reporting and performance tracking.

Demonstrated ability to maintain accurate customer records.

Experience managing escalations and resolving issues effectively.

Ability to manage and report on Daily Risk Reports (DRR).

Expertise in developing strategies to improve collection rates.

Skills in counseling and developing team members.

Experience managing a team to achieve collective goals.

Ability to identify and rectify problems in the collection process.

Experience with legal recovery for vehicle finance, repo, and legal management.

Knowledge of litigation, case management, compliance, and risk mitigation.

Strong reporting and documentation skills.

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