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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

tumkur

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections target by visiting customers/agency.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs).

Allocate cases to team members in a timely manner.

Be proficient in Excel.

Track daily performance of team members.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) - Repo and Legal Management.

Litigation Case Management.

Compliance Risk Mitigation.

Reporting Documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance against set parameters and provide updates and guidance.

Experience in milestone review and tracking.

Knowledge of legal compliance in repossession processes.

Willingness to travel with Recovery Officers.

Experience in case allocation and team management.

Proficiency in Microsoft Excel.

Ability to perform daily tracking of team member performance.

Record-keeping of customer interactions and transactions.

Strong problem-solving skills for handling escalations.

Experience in DRR (Daily Risk Report) management.

Ability to develop and implement strategies for improved collection rates.

Skills in counseling and grooming direct reportees.

Team management experience to achieve collection targets.

Problem resolution skills during the collection process.

Experience in preparing and managing collection performance reports.

Understanding of legal recovery for vehicle finance and legal processes.

Experience in litigation and case management.

Knowledge of compliance and risk mitigation practices.

Experience in reporting and documentation.

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