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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

4 - 5 years

4 - 8 Lacs

chennai

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections target by visiting customers or agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during repossession of products.

Travel with Recovery Officers.

Timely allocation of cases to team members.

Proficient in Excel for data management and reporting.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), including repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers or agencies.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for repossession processes.

Willingness to travel with Recovery Officers.

Experience in timely allocation of cases to team members.

Proficiency in Excel.

Ability to track daily performance of team members.

Ability to maintain accurate records of customer interactions and transactions.

Strong escalation management and issue resolution skills.

Experience in Daily Risk Report (DRR) management.

Capability to develop and implement strategies for improved collection rates.

Experience in counseling and grooming direct reportees.

Team management skills to achieve collection targets.

Problem-solving skills in the collection process.

Experience managing and analyzing collection reports.

Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Experience in litigation and case management.

Understanding of compliance and risk mitigation.

Strong reporting and documentation skills.

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