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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

4 - 5 years

4 - 8 Lacs

barmer

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets by visiting customers/agencies.

Ability to monitor performance, provide updates, and offer proper guidance.

Experience in milestone reviewing and tracking.

Understanding of legal compliance during repossession of products.

Willingness to travel with ROs.

Experience in timely allocation of cases to team members.

Proficiency in Excel and daily tracking of team members' performance.

Skill in maintaining accurate customer records and transactions.

Ability to handle escalations effectively.

Experience with daily risk report management.

Developing and implementing strategies to improve collection rates.

Experience in counseling and grooming team members.

Managing a team of collection officers and achieving targets.

Problem-solving during the collection process.

Managing collection reports and improving performance.

Legal recovery and management of vehicle finance cases.

Litigation and case management experience.

Knowledge of compliance and risk mitigation practices.

Experience in reporting and documentation.

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