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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

4 - 5 years

4 - 8 Lacs

rajkot

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections target by visiting customers and agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during product repossession.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer and agency visits.

Ability to monitor performance against set parameters and provide regular feedback.

Knowledge of legal guidelines related to repossession and recovery.

Experience in team allocation and management.

Proficiency in Excel for performance tracking and reporting.

Strong record-keeping skills for customer interactions and transactions.

Effective escalation management and problem-solving abilities.

Experience with Daily Risk Report (DRR) management.

Ability to develop strategies for improved collections.

Experience in mentoring and skill development of team members.

Ability to manage a collection team to meet targets.

Experience in legal recovery, litigation, and case management.

Knowledge of compliance and risk mitigation practices.

Strong skills in reporting and documentation.

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