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Delivery Operations Team Lead-Messaging

Delivery Operations Team Lead-Messaging

Accenture

7 - 11 years

8 - 13 Lacs

hyderabad

Posted:4 days ago| Platform:

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Skills Required

operations time management skills project management administration time management people management hr research cloud business unit voice support design leadership non voice coaching data visualization finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? focused on building strong research collaboration, is positionedto keep leading best practices in this space and provide Client the ability to operate withgreater coordination and transparency.

What are we looking for? Bachelor s Degree with min. 3 years of full-time experience in project management /consulting / operations / delivery / people management.

Excellent Leadership and people skills.

Excellent communications skills in English both written & verbal.

Ability to manage complex projects.

Reporting & presentation skills.

Excellent organizational and time-management skills.

Decision-making skills.

Finance/quantitative background? Specialized in KPI & Metrics design and data visualization? Experience in working with global teams? Experience with managing & delivering performance feedback

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

Drive delivery in individual and team performance goals, objectives and expectations.Oversee day-to-day operations for multiple verticals named payment requests, events,student research, and program support.

Lead internal conversations with Process Owners, Business Unit, HR & Administration.Client-facing role with regular reporting on team performance in accordance withcontractual obligations.

Cross-functional team collaboration and follow up.

Monitor team performance and report metrics.

Act as an interface between Client & the internal team to ensure the team meets setSLA? Identify process gaps and recommend solutions to drive process efficiency.

Collaborate globally with various program managers to achieve targets on throughputand accuracy.

Address questions from internal and external stakeholders.

Discover team members need and facilitate processes to ensure a smooth workflow.

Encourage and Motivate team members to find their strengths, provide feedback,coaching and guidance.

Take feedback from the team and resolve any grievances or conflicts.

Recognize and reward high performers and accomplishments impartially.
Qualification Any Graduation

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Delivery Operations Team Lead-Messaging