1090 Delivery Operations Jobs - Page 18

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Business Operation Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will be responsible for delivering or supporting the delivery of contracts and programs. A typical day involves assigning and managing work assignments for the contract team, ensuring that service delivery meets quality standards while managing costs effectively. You will engage with various stakeholders to facilitate smooth operations and address any challenges that arise during the delivery process, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Monitor and evaluate team performance to ensure alignment with organizational goals.- Facilitate training and development opportunities for team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Operation Management.- Strong analytical skills to assess operational performance and identify areas for improvement.- Excellent communication skills to effectively interact with team members and stakeholders.- Ability to manage multiple projects simultaneously while maintaining attention to detail.- Proficient in using project management tools and software to track progress and deliverables. Additional Information:- The candidate should have minimum 5 years of experience in Business Operation Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Plan and optimize daily delivery and installation routes for maximum efficiency and customer satisfaction. Supervise and coordinate with delivery fitters and logistics partners to ensure timely delivery and quality installations. Act as the first point of escalation for customer service issues related to delivery and installation. Recruit, onboard, and train fitters to meet brand and safety standards. Monitor performance metrics such as on-time delivery rate, customer satisfaction scores, and installation quality. Maintain accurate logs and reports for daily delivery activities, inventory in transit, and service issues. Collaborate with warehouse and operations teams to ensure dispatch-readiness. Implement best practices for reducing re-visits, damages, and customer complaints. Conduct periodic field audits and on-ground checks to ensure compliance with SOPs. Preferred candidate profile Experience in furniture/home decor or bulky item logistics. Familiarity with lean inventory practices and warehouse automation tools.

Job Title: Executive - Operations (Dispatch) Band: 1 Reports to: Assistant Manager - Centre Operations Location: Mumbai/Delhi NCR/Bangalore/Hyderabad/Chennai/Pune Function: Operations The Dispatcher facilitates timely dispatch of volume, coordination with OSP drivers to ensure center parameters are met. JOB ROLE & RESPONSIBILITIES: To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience. To identify and set up operation in new areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation. To design and execute routes so that day to day operation and contingencies are managed. To manage and roll out action plans in the event of contingencies to ensure service levels are met. To negotiate with Third Party Vendors and take the decisions on volume allocation. To resolve escalations from network and customers. To deliver result on productivity elements which are directly linked to operating cost. To deliver result on cost per piece plan. To help credit and Sales team to resolve billing disputes. To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness. To train new business partners. To train new team members. To undertake new assignment or project as per business, customer and operation needs. To manage records and retain them as necessary. To ensure operation is executed and compliant every single day. To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner. To maintain service reports, cost reports and billing reports of the branches. To constantly strive for the better customer experience and effective operation every day. To create atmosphere of trust between own team and internal as well as external customer. To promote safety and ensure all the possible safety precautions are taken by all the team members. Educational Qualifications: Intermediate or equivalent Relevant Experience: Overall 1-2 years of relevant experience in similar industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Page 1 of 2

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,000–18,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance 3. Job Title: Asst. Manager – Last Mile Operations (3 Vacancies) Location : Eastern Region Experience : 3–5 years in last-mile delivery (team lead/multi-branch role) Qualification : Graduate/MBA | Age: 30–35 | Male Only Responsibilities : Supervise operations across 10–15 branches Recruit & manage large delivery workforce Monitor MIS, ensure process compliance, and visit sites regularly Strong leadership & branch-level coordination experience required Salary : 40,000–45,000 NTH + PF + Travel/Outstation Allowance + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

Area Manager - Hub Operations NL, FLM Location About Flipkart Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is maximising for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India. Our Commitment to Superior Customer Experience: At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM, we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to understanding and exceeding customer expectations at every interaction. By prioritizing superior customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive to win the trust and loyalty of our customers at every single opportunity. About the Role At Ekart our continuous endeavor is to provide high quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead Cluster Managers/Leads through planning, organizing, controlling, coordinating and coaching. The Area Managers role is to ensure that 4-6 Hubs assigned to them are managed in a cost effective and profitable manner. The standard operating procedures are adhered by the Hub teams at all times. You are responsible for: Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate. Achieving Cost per Shipment. Maintain the cost of operations as per budget. Achieve Zero lost shipment, shrinkage within hub and enroute. Proper planning and coordination with the support team for recovery if any. Achieve productivity of Van/Bike as per budget. 100% Compliance of KPI. Continuous Process Improvement and Adherence of Quality Standards at all times. Ensuring Customers are delighted at all times. Ensuring stock accuracy is maintained at all Hub assigned to him. Promptly and effectively manage customer escalations. Ensuring employee engagement initiatives are implemented. Ensure 100% ZTP (Zero Tolerance Policy). Ensuring Area Deliverable are met duly reported. Filling Gaps in employee headcount within turnaround time. Hub Performance reporting. Ensure Profitable operations. Ensure commercial and statutory compliances are met along with the support of teams. Team Management, Training and Development of Hub teams. Achieving Maximum Productivity of manpower. Managing environmental bodies and statutory compliances. Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent. Continuously improve in reducing Error rate in Operations Management. Maintain high quality hygiene and safety for Facility & People. Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate. Ensure availability of adequate and trained manpower as per plan. Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team. Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately. Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team. Achieving capacity utilization as per budget. Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process. Qualification B-tech or MBA (Preferred candidates from Tier I/II MBA institutes). 6 years+ of experience in Courier/Supply Chain/Warehousing/Logistics Operations. To succeed in this role, you should have the following: Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Why work with us? At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work. Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it. Because when you maximise, we maximise. Visit our career site to know more about what it means to work at Flipkart. Being Yourself @ Flipkart Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day. About the Team The Non Large, First and Last Mile Operations team is primarily responsible for the First Mile, Last Mile & Reverse Pickups for Ekart Supply Chain [Non-Large]. Within the NL FLM team there is an ADM team which focuses on alternate delivery channels of Flipkart as a brand among customers. Through Reach Expansion Project, the goal is to reach every Indian home to provide a unique e-commerce experience in the Flipkart way and further strengthen Flipkarts Leadership position in India.

Job Summary Drive continuous improvement culture through training coordination and implementation of principles of LeanSix Sigma in day to day operations in KPOBPO Understands and articulates problems issues in a timely and accurate manner from the delivery operations teams Prepare business cases project charters Automation Assessments RPA Business Requirement Documents BRD and use cases Participate in exploring solutions for problems and process bottlenecks Actively contributes to change implementation Responsibilities Must be certified Green Belt from a reputed certifying body organization eg ASQ or equivalent with excellent command in LeanSix Sigma methodology Must have experience in relevant domain reputed KPO is preferred Must have 10 years of work experience with minimum 4 years of relevant experience Must have excellent analytical presentation communication skill Should be a self-starter

What You'll Do: Own KPIs NPS, CSAT, Productivity & SLA compliance Manage Branch P&L, engineer productivity, and efficiency Reduce manpower attrition & ensure effective team management Handle partner relationships and customer escalations Drive revenue through dealer visits & local network expansion Ensure strong customer satisfaction and partner performance

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Senior Manager HR Operations (ITC Integrated Business Services)" , "ITC_Business":"Corporate" , "Is_Locked":false , "City":"Kolkata" , "Industry":"FMCG / Foods / Beverage" , "Function":"Human Resource","Job_Description":" Leadthe Service Delivery Operations of HR processes like Onboarding, Employee datamanagement, Offboarding, Transfers, Promotions, Confirmations, Reporting etc.for all divisions of ITC. Ensureadherence to customers primary requirements on timeliness i.e. meeting definedCustomer SLAs (Turnaround Time) and Accuracy of transactions. Playthe role of a process SME for pan-India HR Operations at ITC and exhibit end toend ownership and accountability for delivery of the above processes. Develop,guide and support the team of agents to execute HR operations activities inonboarding, employee data management, offboarding, transfers, promotions,confirmations, reporting etc. for all divisions of ITC. Review,monitor closure of customer tickets by agents as per the defined SLAs. Responsiblefor stakeholder management with the customer divisions and interface withcustomers regarding specific job tickets, issues, escalations etc. Identifyand lead Continuous Process Improvement initiatives to improve efficiencies ofHR processes, thereby delivering employee productivity at Shared Services. Responsiblefor ensuring customer and management reporting, proactive projection ofchallenges and probable solutions. Organizeand ensure implementation of knowledge management both within the team andcross teams. Ensureavailability and updating of all required documentation i.e. SOPs/ DTPs to befollowed by the process agents Requirements Rich experienceof 10+ years in HR Operations domain Leading deliveryteams in HR Operations MBA (HR)preferred Experience in HR technology like Success Factors

Skill required: Marketing Operations - Digital Project Management Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design. Overseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. Handle administrative tasks related to branding and marketing operationsExperience working with branding or creative teams. Exposure to content management systems (CMS), social media tools, or project management platforms like Trello, Asana, or Monday.com.Certifications:Marketing certifications such as Google Analytics, HubSpot, or similar are advantageous.Attention to Detail:Ensures accuracy and thoroughness in all aspects of work. Communication:Demonstrates strong verbal and written communication skills; able to convey ideas clearly and effectively.Organization:Exhibits strong organizational skills, able to manage multiple tasks and priorities efficiently.Technical Proficiency:Skilled in using MS Office Suite and preferably Adobe Creative Suite; comfortable with CMS and social media tools. Team Collaboration:Works well with others, contributing to a positive team environment and supporting collective goals.Time Management:Capable of managing time effectively to meet deadlines and handle multiple tasks simultaneously.Initiative:Takes proactive steps to address tasks and challenges, displaying a willingness to go above and beyond. Adaptability:Adjusts to changing priorities and environments, maintaining effectiveness in different situations.Problem-Solving:Identifies issues and develops solutions, demonstrating critical thinking and resourcefulness.Creative Thinking:Brings innovative ideas to the table What are we looking for Support day-to-day operations of the brand and marketing team.Maintain and organize digital assets, including images, videos, and marketing collateral.Coordinate with internal departments and external vendors for marketing collateral, packaging, and promotional materials. Assist in the planning and execution of branding campaigns, events, and product launches.Ensure brand consistency across all internal and external communications.Track brand performance metrics and assist in preparing presentations and reports.Handle documentation, filing, and tracking of approvals for brand-related activities. Manage and update content on websites, social media platforms, and digital campaigns (if applicable).Schedule and coordinate meetings, reviews, and feedback loops for brand projects.Monitor and manage inventory of promotional items and brand materials. Support the branding and creative teams in executing marketing and branding initiatives.Prepare reports on branding and marketing activities, providing insights and recommendations for improvement.Support the management of content management systems (CMS) and social media tools.Conduct market research and analyze trends to support branding strategies. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsibilities:Empower resources who commits to Client Service Team/Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scopeAssign team resources to work on communicating allocated budget, schedule, macro approach and deliverablesEmpower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate qualityManage resources to achieve these assignmentsa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetingsMaintain teams work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.) Approve team members time sheets, identify source of any variances and drive plans to correct the sameIdentify and manage issues and risks and act as an escalation point within the teamWork with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as neededPlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.Process Compliance/Consistency, Quality, and Continuous ImprovementSchedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverableValidate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processesEnsure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely mannerServe as a peer or process reviewer as appropriate and participate in Capability Maturity Model Integration (CMMi) What are we looking for Process Capability DevelopmentServe as process expert/coach for the teams deliverablesDrive methods adoption and act as an expert on how to cost effectively deliver the Client Service Teams/Service Delivery Teams process and/or project requirements and deliverablesMonitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirementsIdentify and implement productivity improvements, ensuring adherence to appropriate project gating and business case approval requirements. Team Finance and Resource Management Manage team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practicesManage staffing assignments and role changesSupport recruiting and interviewing potential new team membersBalance workloads and skill sets across clients to support one-to-many delivery Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Now Hiring: Amazon Delivery Partner Be the Face of Fast! Location: [Ranchi Jharkhand] Job Type: Full-Time / Part-Time / Contract Earnings: 20,000 – 25,000 per month Start Immediately – No Experience Required! About the Role: Join one of the world’s most trusted logistics teams! As an Amazon Delivery Partner , you’ll be delivering smiles and essential packages to customers every day. Whether you're riding a bike, scooter, or van – you’ll play a key role in keeping Amazon's promise of fast, reliable delivery. What You’ll Do: Pick up packages from Amazon delivery stations Deliver to customers using the Amazon delivery app Follow route guidance for efficient deliveries Ensure timely, safe, and damage-free deliveries Maintain good communication and customer service Who You Are: Physically fit and enjoy working outdoors Have a valid driver’s license (2-wheeler or 4-wheeler) Own a smartphone (Android preferred) Own or lease a bike/scooter/van (preferred but not always required) Punctual, professional, and customer-focused Ready to hustle and earn on your schedule What We Offer: Competitive weekly payouts Flexible working hours – choose your shifts Performance incentives & fuel reimbursement Insurance coverage & safety support Growth opportunities within Amazon’s network Work with India’s leading delivery platform Why Amazon? Amazon isn’t just a place to deliver packages — it’s where hard work is recognized, and careers can grow. Be part of something big, and start earning from Day 1 . Ready to Ride? Apply Now! Contact us at: [9305794378,7209897126,9473017958]

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Utilities Work and Asset Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage in strategic planning, problem-solving, and decision-making to drive project success and enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project objectives.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Utilities Work and Asset Management.- Strong understanding of project management methodologies and frameworks.- Experience with risk management and mitigation strategies.- Ability to analyze project performance metrics and implement improvements.- Familiarity with stakeholder engagement and communication strategies. Additional Information:- The candidate should have minimum 12 years of experience in Oracle Utilities Work and Asset Management.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Utilities Work and Asset Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage in strategic planning, problem-solving, and decision-making to drive project success and enhance operational efficiency. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate communication and collaboration among diverse teams to ensure alignment on project objectives.- Mentor junior professionals, providing guidance and support to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Utilities Work and Asset Management.- Strong understanding of project management methodologies and frameworks.- Experience with stakeholder management and engagement strategies.- Ability to analyze complex data and provide actionable insights.- Proficient in risk management and mitigation strategies. Additional Information:- The candidate should have minimum 15 years of experience in Oracle Utilities Work and Asset Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature What are we looking for Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices. Roles and Responsibilities: Communication Skills: oExcellent verbal and written communication skills to convey information clearly and conciselyoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skills oAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices. oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions. Ability to think critically and make informed decisions under pressure.Performance Management:Skill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Ability to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools. oProficiency in using software and systems necessary for team operations. oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management oStrong interpersonal skills to interact with clients and stakeholders. oAbility to understand client expectations and manage relationships effectively.Attention to Detail:Thoroughness in reviewing and validating work for accuracy and quality. oAbility to identify process gaps and areas for improvemen Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast Directly managing 6-8 team leaders Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship This includes driving customer identification, customer due diligence & enhanced due diligence What are we looking for Good Communication SkillsMinimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred. Experience to include performance management, achievement of objectives and motivating/ developing individualsExcellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior level Agile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and priorities Ability to analyse and understand business issues, assess impact and provide multiple solutions Thorough understanding of HR, Resourcing and Cost Management principles Excellent interpersonal skills Positive attitude with a proactive and resilient approach to problem solving Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines Roles and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g.quality, productivity, downtime & immediately address and anomaliesSupport the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvementsImmediately escalate any issues preventing teams from meeting agreed performance to Service Delivery ManagerRecognizes and rewards individual and team accomplishments Listens to and accurately captures others expectations, ideas and concernsTake overall accountable for the delivery of business results by the teamManage reporting and metrics of team progressionLead your teams through change, maintaining engagement while keeping up with the pace of change in a dynamic environment Qualification Any Graduation

Should have minimum 2 years experience in any reputed maternity hospital. Should be able to handle normal delivery operations carefully. Salary: 6000/- & above.

1. Operations Management Ensure timely and accurate execution of daily logistics operations First Mile, Last Mile, and Line Haul. Monitor the movement of shipments (inbound & outbound), ensure minimal TAT (Turnaround Time), and meet SLA targets. Coordinate with line haul and delivery teams for load handovers and dispatch planning. 2. People Management Supervise a team comprising delivery associates, warehouse staff, and support personnel. Drive productivity, shift management, attendance, and compliance for on-roll and off-roll employees. Conduct regular training and performance evaluations. 3. Process & Compliance Ensure compliance with SOPs and safety protocols. Oversee scanning, sorting, loading/unloading, and inventory management. Implement lean operations and minimize operational losses or damages. 4. Customer & Vendor Coordination Manage and resolve customer escalations related to delivery issues or delays. Coordinate with third-party vendors (e.g., fleet providers, manpower suppliers). Ensure high levels of customer satisfaction through effective resolution mechanisms. 5. Reporting & MIS Prepare and maintain daily/weekly reports on service center performance. Track key KPIs such as Delivery TAT, RTO %, load productivity, exception shipments, etc. Provide data-driven insights to improve hub efficiency.

8 years and above experience Location: Any Wipro location in India Mandatory skills: developing processes and standard operating procedures (SOPs) for L1, L1.5 support, EUC. Rates including mark up - 180 K/M Our expectation is for candidates with specialized expertise in end-user computing (EUC), establishing L1 support, ServiceNow, and developing processes and standard operating procedures (SOPs) for L1, L1.5 support To provide clarity, the key components of the job description are as follows: Service Delivery Management: Define ITIL-aligned service delivery strategies, oversee IT service desk operations, manage SLAs/KPIs, and improve IT service processes. End-User Computing (EUC): Lead deployment and support of end-user devices (desktops, laptops, mobile devices), manage software updates, and oversee VDI and endpoint management solutions. Operational Excellence: Establish a robust ITSM framework, ensure IT security and compliance, and manage budgets. Team Leadership: Mentor IT service delivery and EUC teams, fostering a customer-focused culture. Stakeholder Management: Act as the primary contact for EUC and service delivery issues, collaborating with business units and vendors. Technical Expertise: Strong knowledge of ITIL, EUC tools (e.g., Microsoft Intune, SCCM, Citrix, VMware Horizon), Windows/macOS, MDM, Microsoft 365, and ITSM platforms like ServiceNow. Education and Experience: - Previous program management and business operations exposure. - Should have strong execution & analytical skills. - Education qualifications - Engineer / MBA. team. - Ability Mandatory Skills: Delivery Management.: Experience: 8-10 Years.

1. Job Title: Operations Executive Last Mile (15 Vacancies) Location : Across West Bengal & Tripura Experience : 23 years in last-mile e-commerce (XpressBees, Delhivery, Ecom Express, etc.) Qualification : Graduate | Age: 2428 | Male/Female Relocation : Open to relocation within West Bengal/Tripura Responsibilities : Manage daily last-mile delivery operations Lead & coordinate 4050 field staff Ensure on-time delivery and resolve delivery issues Conduct morning briefings & compliance checks Salary : 16,000–18,000 + PF + ESI + Allowances + 6L Insurance 2. Job Title: Senior Operations Executive – Last Mile (6 Vacancies) Location : Across West Bengal & Tripura Experience : 3–5 years in last-mile delivery/logistics Qualification : Graduate | Age: 26–30 | Male/Female Responsibilities : Oversee daily delivery ops & performance tracking Handle delivery associate scheduling, route optimization Ensure SLA adherence, SOP compliance, and customer satisfaction Proficient in Advanced Excel & reporting Salary : 18,000–20,000 + PF + ESI + Allowances + 6L Insurance 3. Job Title: Asst. Manager – Last Mile Operations (3 Vacancies) Location : Eastern Region Experience : 3–5 years in last-mile delivery (team lead/multi-branch role) Qualification : Graduate/MBA | Age: 30–35 | Male Only Responsibilities : Supervise operations across 10–15 branches Recruit & manage large delivery workforce Monitor MIS, ensure process compliance, and visit sites regularly Strong leadership & branch-level coordination experience required Salary : 40,000–45,000 NTH + PF + Travel/Outstation Allowance + 6L Insurance Apply Now: Sharbani Biswas [Executive – Recruitment] 9831067997 sharbani.b@ipsgroup.co.in

Conduct surveys at client sites Supervise the installation of Fall Protection Systems at client . Communicate and coordinate with contractors for installation and fabrication Develop new contractors in regions where installations are required Required Candidate profile Undergraduate /Graduate Good Communication Skill Post training can do Work form Home

Conduct surveys at client sites Supervise the installation of Fall Protection Systems at client . Communicate and coordinate with contractors for installation and fabrication Develop new contractors in regions where installations are required Required Candidate profile Undergraduate /Graduate Good Communication Skill

Conduct surveys at client sites Supervise the installation of Fall Protection Systems at client . Communicate and coordinate with contractors for installation and fabrication Develop new contractors in regions where installations are required Required Candidate profile Undergraduate /Graduate Good Communication Skill

Conduct surveys at client sites Supervise the installation of Fall Protection Systems at client . Communicate and coordinate with contractors for installation and fabrication Develop new contractors in regions where installations are required Required Candidate profile Undergraduate /Graduate Post training can do work from Home Good Communication Skill Full training will be provided before you begin independent work from home.