413 Delivery Operations Jobs - Page 17

Project Role : Delivery Operations Representative Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost management. Implement process improvements for operational efficiency. Collaborate with cross-functional teams to enhance service delivery. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT service delivery processes. Experience in managing service delivery operations. Knowledge of ITIL framework for service management. Hands-on experience in implementing service improvement initiatives. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

inward out ward cycle count inventory management last mile delivery hub management Defining building & executing the delivery process from delivery station to customer address Closely monitoring Inventory part & make sure good Quality & less Wastages Required Candidate profile 1yr + exp in same domain hub operations Strong Knowledge of Logistics processes People Management (ability to manage a large team) Good computer and analytical skills Good Communication

Product Segment: SAP Service We are looking for a dynamic leader to head our delivery in SAP Services in Bengaluru, managing all aspects of Project deliverables, Customer and Stakeholders management, P&L and Operations. Reporting to the Practice head, you will be: Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets Overseeing the management of operations, deliverables to have better efficacy. Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company. Deliver consistently high customer satisfaction, measured through formal and informal feedback. Manage and mitigate risks across Technical and Operational processes and customer servicing functions. Drive business growth through partnership with Sales Team to execute solutions for customers globally. Enhance the workplace through leadership, employee engagement and personnel development. Work with business partners to accurately forecast and support business growth strategies. Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables. Ability to prioritize company objectives and meet aggressive deadlines. Eligibility: A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage The ideal candidate should have done his engineering from a premium institute Experience: Experience in establishing and maturing a delivery organization focusing on SAP services 10-12 years of experience in managing all aspects (Delivery & operations) of an ODC Ability to clearly craft, communicates, measure, and manages expectations of stakeholders. Demonstrated record of success in a goal-oriented, highly accountable, agile environment Qualifications Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer Bachelors in engineering & Masters in general management would be an advantage Qualifications Educational qualification: Bachelors in engineering & Masters in general management would be an advantage Experience :

We are looking for a dynamic leader to head our delivery in SAP Services in Bengaluru, managing all aspects of Project deliverables, Customer and Stakeholders management, P&L and Operations. Reporting to the Practice head, you will be: Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets Overseeing the management of operations, deliverables to have better efficacy. Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company. Deliver consistently high customer satisfaction, measured through formal and informal feedback. Manage and mitigate risks across Technical and Operational processes and customer servicing functions. Drive business growth through partnership with Sales Team to execute solutions for customers globally. Enhance the workplace through leadership, employee engagement and personnel development. Work with business partners to accurately forecast and support business growth strategies. Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables. Ability to prioritize company objectives and meet aggressive deadlines. Eligibility: A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage The ideal candidate should have done his engineering from a premium institute Experience: Experience in establishing and maturing a delivery organization focusing on SAP services 10-12 years of experience in managing all aspects (Delivery & operations) of an ODC Ability to clearly craft, communicates, measure, and manages expectations of stakeholders. Demonstrated record of success in a goal-oriented, highly accountable, agile environment Qualifications Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer Bachelors in engineering & Masters in general management would be an advantage Qualifications Educational qualification: Bachelors in engineering & Masters in general management would be an advantage Experience :

Job Description: Delivery and Operations Specialist Position Overview: We are seeking a highly organized and detail-oriented Delivery Associate to manage multiple academic programs, oversee communication workflows, ensure accurate reporting, and streamline operational processes. The ideal candidate will be responsible for coordinating various educational programs, tracking key performance metrics, and ensuring smooth communication across. Key Responsibilities: Program Management and Delivery Oversee the delivery and passing processes for multiple programs Ensure smooth completion of all academic processes and maintain high standards of delivery for these programs. Manage attendance tracking and ensure compliance with session attendance requirements. Data Management and Reporting Generate and maintain reports and ensure data accuracy Manage program level passing percentage targets are met and accurate results. Invoicing and Financial Oversight Oversee invoicing processes for program delivery. Ensure timely and accurate processing of vendor and program invoices. Backup and Support Functions Serve as a backup for critical operations and other program-specific tasks. Provide support for miscellaneous administrative tasks related to program delivery. Required Skills and Qualifications: Bachelors degree (preferred in Business, Operations, or related field). 2-4 years of experience required (experience in ed tech is preferred) Strong knowledge of program management and delivery processes. Proficiency in MS Excel. Ability to manage multiple projects simultaneously while meeting deadlines. Excellent communication, organizational, and analytical skills. Preferred Skills: Experience working in an academic or educational environment. Study Abroad experience is preferred. Familiarity with vendor and stake holder management.

Team Lead About Flipkart Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is maximizing for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India. Our Commitment to Superior Customer Experience: At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM, we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to understanding and exceeding customer expectations at every interaction. By prioritizing superior customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive to win the trust and loyalty of our customers at every single opportunity. About the Role At Ekart our continuous endeavor is to provide high quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead the assigned tasks within the hub.The standard operating procedures to be adhered by the Hub teams at all times. You are responsible for: 1.Ensure Hub opening & closing is done as per operational standards and requirements. 2. Supervise the Sorters who receive the shipments. 3. Planning as per available resources and allocating shipment for bike and van deliveries. 4. Ensure all team members are trained and are aware of operational standards. 5. Sorting shipment as per defined routes. 6. Create the Runsheet/Pickup sheet and assign daily work to WMs. 7. Prepare Reports; Check and revert on mails. 8. Execute ERP Transaction. 9. Prepare and share Day End reports. 10. Collection of cash, accounting and reconciliation with ERP. 11. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. 12. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. 13. Adhering & supporting the organization into seamless adoption of new policies & process. 14. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery. 15. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan. 16. Provide support to the Wish Masters enroute and take necessary actions. 17. Ensure unexplained Zero stock variance at the hubs on a daily basis. 18. Achievement of Key Performance Indicators of Tem members as per company goal. Qualification -Any degree -Minimum 1-3 years of experience in Courier/Supply Chain/Warehousing/Logistics Operations -Ability to work in a fast-paced and dynamic environment, prioritizing tasks effectively to achieve organizational goals. To succeed in this role, you should have the following: 1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. 2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. 3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Why work with us? At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work. Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive. We understand that your own aspirations and journeys are unique. So you choose what you want to maximize, and we provide you the platform for it. Because when you maximize, we maximize. Being Yourself @ Flipkart Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day.

Role & responsibilities Team Leadership : Leading teams in various departments (Goods In, Selections, or Transport) to ensure efficient handling of stock from receipt to dispatch. Performance Management : Creating a motivating work environment focused on performance. This involves setting performance goals and actively engaging with staff to meet these standards. Operational Involvement : Actively participating in day-to-day operations, providing hands-on leadership to demonstrate commitment and knowledge of the processes. KPI Management : Developing and monitoring key performance indicators to track and improve operational efficiencies. IT System Management : Using multiple IT systems integral to logistics operations, ensuring processes are efficient and compliant with company standards. Quality Control : Conducting regular checks to maintain product quality, ensuring adherence to rotation and storage guidelines. Training Coordination : Organizing and overseeing on-the-job training to ensure staff development and proactive work habits. Schedule Management : Handling the planning of work schedules and managing annual leave to ensure continuous operations. High level of motivation and a clear focus on achieving and exceeding goals. Results-oriented approach, aiming for high performance and success, with an emphasis on being able to manage and inspire teams. Strong capability in leading teams, inspiring others, and managing effectively to inspire confidence among employees. Demonstrated ability to thrive in a fast-paced environment, with evidence of past achievements in a results-driven position. Excellent skills in handling multiple tasks simultaneously and prioritizing deadlines effectively. Strong organizational abilities coupled with excellent communication skills to manage relationships and operational demands. Ability to adapt to changing conditions and flexibility in approach to meet various challenges. Skill in managing budgets and costs, with a practical, hands-on approach to achieve business objectives. Preferred candidate profile Supply chain Management Logistics Management Transportation Warehouse Management Manpower Handling Truck Maintenance Stock Management Delivery Planning & co-ordination with clients Perks and benefits Bonus yearly twice Special allowance policy Group Medical Insurance Benefits Free food & Accommodation Transportation facilities

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6 - 5 years of experience in managing blue collar workers. Should have a bike and be willing to travel within the city. Should be available to work on Weekends. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent. Perks and benefits Freshers also can apply More information kindly connect with amesh.krp@cielhr.com or 9809328109

Responsibilities: * Deliver on time & within budget * Conduct market analysis & ops * Manage vendors & site coordination * Ensure quality standards met * Coordinate deliveries with team Annual bonus Health insurance Provident fund

Understands the business opportunities to hypothesize as an individual researcher and in collaboration with other team members in identifying the optimal business solution Produces clear, insightful, understandable work products (visualizations, reports, presentations, etc) to outline business opportunities and actionable recommendations internally Effectively partner with Developers, Operations across all Business Functions, Finance, and others to communicate findings from team s analytical insights, design tests and incorporate recommendations into business processes Build strategic insights and planning function that not only executes various projects and studies but also adds substantial value to the decision-making process through proactive data analysis, reporting, and research Work cross-functionally with business owners to develop innovative advanced analytics products that will increase customer experience, capitalize growth opportunities, deliver competitive advantage and improve decision making Participate and drive data modeling and governance best practices Partial project management operations in order to drive all aspects of projects including: understanding business requirements from stakeholders, independently formulating analysis approach and creating hypothesis, identifying required data, preparing data for analysis, testing hypothesis, conducting analysis, presenting complex information for various audiences in simplified terms, and identifying next steps and future opportunity Work with management team to create a prioritized list of needs for each business segment Processing confidential data and information according to guidelines Training end users on new reports and dashboards Acting as a liaison on Business Intelligence initiatives between business users and technology team Skills: SQL (important) DAX (important) Python (important) ETL (Extract, Transform, Load) (important) Transact-SQL (T-SQL) (important) Procedures Functions Triggers DB Admin (Nice to have) Bonus: Prior experience with R for data analysis & statistics

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 8 to 10 Years What would you do? "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for? """- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment. Strong understanding of sales principles and methodologies Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology. Bachelor s degree in Business Administration, Finance, Economics, or related field Proven experience in pricing strategy development and implementation. Strong analytical skills with proficiency in data analysis tools and techniques Excellent communication and presentation skills to effectively communicate pricing strategies to stakeholders Ability to collaborate effectively with cross-functional teams across sales, marketing, and finance Knowledge of pricing optimization software and methodologies Strong understanding of market dynamics, competitor analysis, and customer behavior """"- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Agility for quick learning Negotiation skills Process-orientation Collaboration and interpersonal skills""" Roles and Responsibilities: """A Pricing Management Team Lead is responsible for developing and executing comprehensive pricing strategies across a company s product or service portfolio, leading a team of pricing analysts to monitor market dynamics, competitor pricing, and customer behavior, ensuring optimal pricing decisions that maximize profitability while maintaining market competitiveness and aligning with business objectives; they work closely with sales, marketing, and finance teams to implement pricing strategies and track performance against targets. Key Responsibilities:Strategic Pricing Development:Lead the development and implementation of data-driven pricing strategies, including customer segmentation, value-based pricing, and product bundling. Analyze market trends, competitor pricing, and cost structures to inform pricing decisions. Develop pricing models and frameworks to optimize profitability across different product lines and customer segments. Team Leadership and Management:Manage a team of pricing analysts, providing guidance, coaching, and performance feedback. Assign tasks, prioritize projects, and ensure efficient team operations to achieve pricing goals. Develop and maintain pricing expertise within the team through training and knowledge sharing. Pricing Analysis and Reporting:Monitor pricing performance metrics, including revenue, margin, and customer mix, to identify areas for improvement. Conduct in-depth analysis of pricing trends and customer behavior to inform strategic adjustments. Generate comprehensive pricing reports and presentations for senior management, highlighting key insights and recommendations. Cross-Functional Collaboration:Work closely with sales teams to identify customer needs and negotiate pricing on key accounts. Collaborate with marketing to align pricing strategies with product positioning and promotional campaigns. Partner with finance to ensure accurate cost data is used in pricing calculations and track financial impact of pricing decisions. Pricing Optimization Initiatives:Implement pricing optimization tools and algorithms to dynamically adjust prices based on market conditions. Conduct price sensitivity analysis to understand customer response to price changes. Identify opportunities to implement new pricing models or strategies to enhance profitability. """ Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being." What are we looking for? "As the Content Review Lead, your primary purpose is to oversee and guide a team of content reviewers in their efforts to maintain a safe and positive user experience on the platform.You will play a crucial role in upholding our community guidelines, policies, and legal standards by ensuring that all user-generated content complies with client regulations. Your leadership will be instrumental in fostering a high-performing team that effectively and efficiently moderates content, identifies potential risks, and takes appropriate actions to uphold the integrity of the platform.In your role as a lead, you may also be expected to analyze and review user profiles, audios, videos, and text-based content and/or investigate the escalated flags and/or resolve issues that are reported. Team Management:Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback.Foster a collaborative and inclusive team environment that encourages open communication and professional growth. Business Operator:Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines.Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. Quality Assurance:Implement quality control measures to ensure consistent and accurate content moderation results. Training and Development:Identify individual and team development needs and provide continuous learning opportunities Policy Adherence:Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments." Roles and Responsibilities: " Performance Reporting and Analysis:Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. Risk Management:Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks.Stay informed about industry best practices and evolving content-related challenges. Cross-functional Collaboration:Collaborate with other teams to align on review practices with broader company objectivesThe following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and" Qualification Any Graduation

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 8 to 10 Years What would you do? "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for? """Experience in sales, customer support, account management, marketing, or consulting3+ years of experience managing and developing a team8+ of work experience in sales, account management, customer support, marketing, or consulting.BA/BS degree or equivalent practical experience.Sales expertise:Analytical skills:Strong ability to analyze complex sales data and interpret insights to inform rebates plan adjustments. Sales process knowledge:Deep understanding of the sales cycle, sales methodologies, and key performance indicators. Project management:Ability to manage multiple incentive plan projects simultaneously with deadlines. Communication skills:Effective communication to clearly explain complex rebate plans to sales reps and leadership. Technical proficiency:Expertise in salesforce automation (CRM) tools and data analysis software. """"- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Agility for quick learning Negotiation skills Process-orientation Collaboration and interpersonal skills""Varisense, Anaplan, Calidus" Roles and Responsibilities: """ResponsibilitiesTeam Management.SLA and Performance Management.Operational Management.Hiring, Coaching and Mentoring.Leadership.Leave and Attrition Management.Lead and mentor a team of Sales support analysts, providing guidance on sales partner enablementSales Operations Rebates Team Leader is a position within a sales organization responsible for managing a team that focuses on processing and managing customer rebates, ensuring accurate calculations and timely payouts, while also optimizing the overall rebate process to maximize profitability for the company; essentially leading the team that handles the administrative and operational side of customer rebate programs within sales operations. Key Responsibilities:Team Management:Oversee a team of rebate analysts, assigning tasks, coaching performance, and ensuring efficient workflow for processing rebate claims. Rebate Policy Administration:Interpret and enforce rebate program guidelines, ensuring compliance with company policies and customer contracts. Data Analysis:Analyze sales data to identify potential rebate opportunities, calculate rebate amounts accurately, and identify areas for process improvement. Customer Interaction:Collaborate with sales teams to communicate rebate terms to customers, address inquiries, and resolve any rebate-related issues. System Management:Manage rebate tracking systems and ensure data integrity, including system updates and maintenance. Reporting and Analysis:Generate regular reports on rebate performance, including key metrics like total rebate payouts, customer rebate utilization, and ROI. Process Improvement:Identify opportunities to streamline the rebate process, implement automation, and reduce administrative burden. """ Qualification Any Graduation