415 Delivery Operations Jobs - Page 14

Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal

Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal.

Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal.

Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per company’s goal

Responsibilities: * Deliver packages on time using bike or car * Maintain high customer satisfaction rating * Follow safety protocols at all times * Manage last mile delivery from warehouse to customer doorstep

1. Maintaining all reports for Delivery Operations for the assigned locations. 2. Rider wise/Hub Wise - Reports at various intervals during the day. 3. Daily performance analysis. 4. Regular interactions with Hub In-charges for monitoring delivery 5. TAT Connecting with the Delivery team and reporting to the management any issues faced by the team for quick resolutions to ensure smooth delivery operations. Qualification: Any Graduation Should be able to Speak English, Kannada & Hindi

Role & responsibilities : Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments. Planning as per available resources and allocating shipment for bike and van deliveries. Ensure all team members are trained and are aware of operational standards. Sorting shipment as per defined routes. Create the Runsheet/Pickup sheet and assign daily work to WMs. Prepare Reports; Check and revert on mails. Execute ERP Transaction. Prepare and share Day End reports. Collection of cash, accounting and reconciliation with ERP. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. Adhering & supporting the organization into seamless adoption of new policies & processes. Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan. Provide support to the Wish Masters enroute and take necessary actions. Ensure unexplained Zero stock variance at the hubs on a daily basis. Achievement of Key Performance Indicators of TL as per companys goal. Preferred candidate profile : Graduation Applicants must be native to or currently based in Karnataka

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? About The Role : Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Main Duties and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations What are we looking for? Know Your Customer (KYC) OperationsRequirements: Educated to Degree Level Minimum of 5 years' experience of working within a KYC/AML environment Minimum of 3 years' experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? About The Role : Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Main Duties and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) OperationsRequirements: Educated to Degree Level Minimum of 5 years' experience of working within a KYC/AML environment Minimum of 3 years' experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Financial Management, JDE(Account Receivables, Payab, JDE Fixed Assets Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Provide functional support for multiple JDE customers worldwide, with excellent knowledge in JD Finance Account Receivables, Account Payables, General Ledger & Fix Asset. Experience in implementation and upgrade projects, with the ability to understand and link custom business processes with standard business processes of E1. Roles & Responsibilities:-Provide functional support for multiple JDE customers worldwide.-Understand and link custom business processes with standard business processes of E1.-Work on 9.x versions upgrade/implementation projects in highly customized environments.-Provide time-bound resolutions to all financial integrities.-Gather and understand business requirements, map them to JD Edwards Enterprise, and prepare AS-IS and TO-BE documentation.-Formulate business requirements into design documentation.-Exposure to 3rd Party Applications will be a value added.-Experience with JDE Orchestration Tools (Config, Build, Publish) will be counted as a plus point. Professional & Technical Skills: -Excellent knowledge in JD Finance Account Receivables, Account Payables, General Ledger & Fix Asset.-Desirable exposure to other modules:Sales, Purchase, Inventory Knowledge at Integration level and support level.-Experience in implementation/upgrade projects.-Ability to provide time-bound resolutions to all financial integrities.-Ability to gather and understand business requirements, map them to JD Edwards Enterprise, and prepare AS-IS and TO-BE documentation.-Experience with JDE Orchestration Tools (Config, Build, Publish) will be counted as a plus point. Additional Information:8-10 years in JDE - AR AP GL & FA modules.-Must have the ability to work on different projects and shifts.-Good understanding of business concepts & strong analytical & problem-solving skills.-Good communication (written and oral-in English) and interpersonal skills.-Ability to learn new functionality and customer customizations.-Ability to work as part of a large team or individually.-15 years of education Qualification 15 years full time education

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? About The Role : Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Main Duties and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels Ability to manage the team in absence of the team leader Provide recommendations to the leadership team on any process improvement & highlight in case of any process deviations What are we looking for? Know Your Customer (KYC) OperationsRequirements: Educated to Degree Level Minimum of 5 years' experience of working within a KYC/AML environment Minimum of 3 years' experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : SAP ABAP Development for HANA Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education 1) Summary The job requires an experienced SAP ABAP developer with expertise in SAP Extended Warehouse Management (EWM) and Materials Management (MM) modules. The role involves developing custom ABAP programs, debugging, and maintaining EWM-specific objects, and adapting legacy developments to S/4HANA environments.2) Roles and ResponsibilitiesDevelop custom ABAP programs, reports, forms, enhancements, and interfaces for SAP EWM and MM modules.Debug and troubleshoot ABAP programs related to EWM, MM, and RF Gun processes.Design and implement BAdIs, User Exits, and Function Modules specific to EWM and MM requirements.3) Professional and Technical SkillsABAP Development (Primary Skill):Advanced SAP ABAP programming skills with 6-8 years of experience, including custom developments, enhancements, reports, forms, and interfaces.Proficiency in debugging and troubleshooting ABAP programs for both EWM and MM modules.Expertise in developing and maintaining EWM-specific objects such as BAdIs, User Exits, and Function Modules.Strong understanding of IDocs, RFCs, BAPIs, and Web Services for integration and interface development.SAP EWM Expertise:Comprehensive knowledge of SAP Extended Warehouse Management (EWM) processes, including inbound, outbound, and internal warehouse operations.Familiarity with S/4HANA migration tools and techniques (e.g., Data Migration Cockpit).Ability to adapt legacy EWM and MM developments to S/4HANA environments.4) Additional InformationThe candidate should have strong problem-solving skills and the ability to work independently as well as part of a team.Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.A proactive approach to learning and staying updated with the latest SAP technologies and best practices.15 years of Education. Qualification 15 years full time education

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Financial Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Provide functional support for multiple JDE customers worldwide, with excellent knowledge in JD Finance Account Receivables, Account Payables, General Ledger & Fix Asset. Experience in implementation and upgrade projects, with the ability to understand and link custom business processes with standard business processes of E1. Roles & Responsibilities:-Provide functional support for multiple JDE customers worldwide.-Understand and link custom business processes with standard business processes of E1.-Work on 9.x versions upgrade/implementation projects in highly customized environments.-Provide time-bound resolutions to all financial integrities.-Gather and understand business requirements, map them to JD Edwards Enterprise, and prepare AS-IS and TO-BE documentation.-Formulate business requirements into design documentation.-Exposure to 3rd Party Applications will be a value added.-Experience with JDE Orchestration Tools (Config, Build, Publish) will be counted as a plus point. Professional & Technical Skills: -Excellent knowledge in JD Finance Account Receivables, Account Payables, General Ledger & Fix Asset.-Desirable exposure to other modules:Sales, Purchase, Inventory Knowledge at Integration level and support level.-Experience in implementation/upgrade projects.-Ability to provide time-bound resolutions to all financial integrities.-Ability to gather and understand business requirements, map them to JD Edwards Enterprise, and prepare AS-IS and TO-BE documentation.-Experience with JDE Orchestration Tools (Config, Build, Publish) will be counted as a plus point. Additional Information:8-10 years in JDE - AR AP GL & FA modules.-Must have the ability to work on different projects and shifts.-Good understanding of business concepts & strong analytical & problem-solving skills.-Good communication (written and oral-in English) and interpersonal skills.-Ability to learn new functionality and customer customizations.-Ability to work as part of a large team or individually.-15 years of education Qualification 15 years full time education

Skill required: Capital Markets Services - Asset Servicing Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? "Applied Technology & Operations for Markets (ATOM) is a multi-client processing on-demand service platform. A trade processing service for the trading and treasury entities of our clients that they can plug onto – in parts or entirely – while focusing their efforts on what differentiates them on the market. ATOM BPaaS leverages cloud hosted architectures to deliver high quality run and change services. It integrates infrastructure and IT management services with business processes execution supported by an orchestrated layer of intelligent operations assets.Looking for someone with capital market experienceManagement of operational processes underlying assets, including corporate actions, reconciliation, compliance and performance measurement. It includes management of various actions like bookings, depot settlements, entitlement notification, election management etc. " What are we looking for? " Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Skill required: Talent Acquisition - Workday Recruiting Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? ".." What are we looking for? "Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketAn end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization." Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Skill required: Payroll - Payroll Process Design Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.Primary Responsibilities / Accountabilities: Monitor/measure performance through metrics, audits, and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in Team & Organization wide initiatives. Monitor the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, third parties, or stakeholders. Encourage and drive continuous improvement measures on a day-to-day basis within the area of responsibility till closure. Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated. Recommend cost-effective, efficient procedural or production alternatives. Develop people through mentoring and resolve conflicts. Drive coaching culture. Monitor and encourage the team to create/follow up on development plans. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Ensure a high degree of compliance with the documented processes, client/organizational policies. Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day-to-day operations. Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence. Analyze root causes of issues, escalations, errors and have a remedial action through process improvement. Plan & manage daily staffing, employee grievances if any for the geography and the specialist support teams. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Ensure adherence to policy and procedures of the organization. Ensure that the team is adequately staffed, and resources have the right skills required for the job. What are we looking for? Functional Competencies: Extensive and demonstrable experience of Payroll Processes. Business Process Implementation. SuccessFactors Experience a plus. HR Domain certification/Payroll Certification would be a plus. Strong MS Office and Excel skills. Proficient with Business Excellence Practices SAP SuccessFactorsExperience: At least 8 years of HR Experience. Payroll Admin experience for at least 6 years is a must. Should have prior Team Handling experience (minimum 4 years).Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Self-driven. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Basic leadership and coaching skills. Resilient and able to work under pressure. Good organizational, prioritization, and multi-tasking skills in order to deliver to deadlines. Continuous improvement mindset. Demonstrate high levels of confidentiality. Teamwork & collaboration. Excellent Team Management Skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Elementary What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? About The Role : Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) OperationsRequirements: Minimum of 4 years' experience of working within a KYC/AML environment Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? About The Role : Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Main Duties and Responsibilities: Perform quality checks on completed analyst/senior analyst files Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes Act as an escalation point for project – providing clear and concise guidance in line with agreed project policies/procedures Provide KYC SME guidance to Analysts / Senior Analysts Identify / escalate process gaps / issues and work with QC/Process team to rectify Within QC team, act as a decision maker in reviewing Quality Control process/policy for remediation Establish and maintain excellent working relationships with stakeholders at all levels What are we looking for? Know Your Customer (KYC) OperationsRequirements: Educated to Degree Level Minimum of 4 years' experience of working within a KYC/AML environment Minimum of 1 years' experience within Quality Control Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? About The Role : Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. Conducting PEPs (Politically Exposed Persons) screening and adverse media checks Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) OperationsRequirements: Minimum of 4 years' experience of working within a KYC/AML environment Relevant financial service experience, ideally within risk, compliance or financial crime. Knowledge or experience of working with commercial or investment banking is desirable Ability to research, making use of the Internet and on-line systems Knowledge of the regulatory environment is highly desirable Excellent written and verbal communication skills Drive, Determination and Passion to succeed Strong Attention to detail & an analytical insight Detail oriented, with the ability to work independently and multi-task effectively Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Payroll - Payroll Planning and Distribution Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalDistribute employees pay accurately and on time through chosen channels such as banks and execute the distribution of earnings statements either manually through pay slips or electronically through company portals. What are we looking for? Payroll Organization Design Payroll Process Design Workday Payroll Accounting Ability to meet deadlines Adaptable and flexible Collaboration and interpersonal skills Written and verbal communication Process-orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? "This Role involves deeper understanding of the Learning Administration & Leveraging expertise to solve specific problems pertaining to Learning .Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication."Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Bachelor's degree (Any discipline)"Essentials : 4-6 Years overall experience 3+ Years Learning admin process experience with similar background Desirable : HR Domain certification Certification would be a plus Successfactors Experience is a plus Exposure to BPO industry" Roles and Responsibilities: "Process Support : Read, understand and analyze client process as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor. Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWI's are followed and updated regularly and train the team members on process updates. Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support : Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS. To be available on the floor through the day to resolve process related issues. Participate in Team building activities & Organizational initiatives. Complete training need analysis for the team on timely manner through quality reports and knowledge tests Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's. Ensure and maintain the security and confidentiality of client data. Assist in training/educating team assigned team members on learning and acquireing skills in process." Qualification Any Graduation

Skill required: Pharmacovigilance Operations - Pharmacovigilance & Drug Safety Surveillance Designation: Service Delivery Ops Specialist Qualifications: Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 7 to 11 years What would you do? "You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the world's leading biopharma companies bring their vision to life - enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. " What are we looking for? "Aggregate Safety Report ScientistAggregate Safety Report Scientist" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Bachelor of Pharmacy,Master of Pharmacy

Skill required: Record To Report - Account Reconciliations Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do? " Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures GeneralLead client meetings to discuss debtor performance and address issues as required Actively seeks opportunities for continuous improvement initiatives to improve AP processes, services and deliverables to the client Prepares forecasts / budget for the team and conduct manual invoicing Identify PTP accounts-related requests and process if approved Collect and gather data for AP Reports Prepare regular / daily reports Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period Facilitate the operational Change Request (CR) process Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements." What are we looking for? " Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" QualificationBCom