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5 - 8 years

3 - 7 Lacs

Mumbai

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Skill required: Com.Bkg- Commercial Real Estate - Account Reconciliations Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts

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7 - 11 years

3 - 7 Lacs

Mumbai

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Skill required: Com.Bkg- Commercial Real Estate - Account Reconciliations Designation: Service Delivery Ops Specialist Qualifications: BCom Years of Experience: 7 to 11 years What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

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7 - 11 years

3 - 7 Lacs

Navi Mumbai

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Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.The business processes, operations and interactions of third party administrators of prescription drug programs, understanding of the processes used to manage programs for payers, process and pay prescription drug claims, develop and maintain the formulary, contract with pharmacies and negotiate discounts and rebates with drug manufacturers. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Results orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

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2 - 4 years

4 - 6 Lacs

Gurugram

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Digital Finance Consulting - Manager/Consultant/Analyst Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: CFO & Enterprise Value , Industry Consulting, Capability Network I Areas of Work: Digital Finance Transformation/Enterprise Planning & Analytics | Level: Manager/Consultant/Analyst | Location: Gurgaon, Mumbai, Bangalore, Kolkata, Hyderabad | Years of Exp: Manager (8 to 12 years), Consultant (4 - 7 years), Analyst (2 - 4 years) Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. As a part of the Capability Network CFO & Enterprise Value team, you will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation. Together, lets enable enterprise innovation, and deliver tangible results and outcomes for our clients. Help us unlock new value in a disruptive world, with the following initiatives: Interact with clients to gather and evaluate business requirements and recommend best practices to implement most effective solution. Create cost-effective operating models for clients as you enable new technology solution for them and drive deliverables. To work with leading global clients in developing and executing system design, blueprinting, proof of concepts, data modelling, etc. in Finance technology solutions in SAP Lead project delivery of Finance module / application design, blueprint, solutioning, modelling, proof-of-concept development, etc Draw on extensive knowledge and experience across SAP System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis Bring your best skills forward to excel in the role: Strong bilingual proficiency in JLPT N3 qualified or better Ability to hold business conversations with Japan Leadership and Japanese Clients Ability to generate deliverables in Japanese Strong skillset level with F&A Reporting and Analytics Strong technical understanding: SAP S4HANA (Mandatory) SAP FI-CO (Preferable) or SAP SD, MM, PS, PP, HR, etc. (Preferable) or SAP BW, BI, BO, SAC, SF, etc. (Preferable) 1+ years experience of working on S4HANA 2+ years experience of working on SAP FICO/ SD/MM/PS etc. 4+ years experience in Finance Technology relevant projects Support delivery of large complex reporting framework implementations as a strong Finance Functional consultant across Pre-Implementation, Implementation and Post-Implementation Phases Good analytical and problem-solving skills with an aptitude to learn quickly Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic consulting environment Read more about us. Recent Blogs Qualifications Your experience counts! MBA from a Tier-1/ Tier-2 B-school or CA or CPA Process Expertise in Finance, Operating Model, Shared Services, Delivery Operations Finance business process knowledge related to Organization Structure, Master Data, Accounts Payable, Accounts Receivable, Asset Accounting, General Ledger, Chart of Accounts, Taxation, Treasury, etc Experience in SAP Reporting capabilities in BI/BO, BW, SAC, etc. Understanding of SAP and Allied Systems' Reporting and Customization capabilities Understanding of Fiori and Dashboard development capabilities in SAP Core ERP and Allied Systems Deep knowledge and experience in SAP System Integration projects, namely, SAP ECC and S/4HANA Finance modules / applications Drawing on extensive knowledge and experience across SAP System Integration projects to be able to deliver projects on design and implementation Supervision of Accenture analysts and consultants and client personnel in limited capacity Ability to work independently with minimal supervision What’s in it for you? An opportunity to work on transformative projects with key C-suite stakeholders Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

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2 - 4 years

4 - 6 Lacs

Bengaluru

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Digital Finance Consulting - Manager/Consultant/Analyst Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: CFO & Enterprise Value , Industry Consulting, Capability Network I Areas of Work: Digital Finance Transformation/Enterprise Planning & Analytics | Level: Manager/Consultant/Analyst | Location: Gurgaon, Mumbai, Bangalore, Kolkata, Hyderabad | Years of Exp: Manager (8 to 12 years), Consultant (4 - 7 years), Analyst (2 - 4 years) Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. As a part of the Capability Network CFO & Enterprise Value team, you will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation. Together, lets enable enterprise innovation, and deliver tangible results and outcomes for our clients. Help us unlock new value in a disruptive world, with the following initiatives: Interact with clients to gather and evaluate business requirements and recommend best practices to implement most effective solution. Create cost-effective operating models for clients as you enable new technology solution for them and drive deliverables. To work with leading global clients in developing and executing system design, blueprinting, proof of concepts, data modelling, etc. in Finance technology solutions in SAP Lead project delivery of Finance module / application design, blueprint, solutioning, modelling, proof-of-concept development, etc Draw on extensive knowledge and experience across SAP System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis Bring your best skills forward to excel in the role: Strong bilingual proficiency in JLPT N3 qualified or better Ability to hold business conversations with Japan Leadership and Japanese Clients Ability to generate deliverables in Japanese Strong skillset level with F&A Reporting and Analytics Strong technical understanding: SAP S4HANA (Mandatory) SAP FI-CO (Preferable) or SAP SD, MM, PS, PP, HR, etc. (Preferable) or SAP BW, BI, BO, SAC, SF, etc. (Preferable) 1+ years experience of working on S4HANA 2+ years experience of working on SAP FICO/ SD/MM/PS etc. 4+ years experience in Finance Technology relevant projects Support delivery of large complex reporting framework implementations as a strong Finance Functional consultant across Pre-Implementation, Implementation and Post-Implementation Phases Good analytical and problem-solving skills with an aptitude to learn quickly Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic consulting environment Read more about us. Recent Blogs Qualifications Your experience counts! MBA from a Tier-1/ Tier-2 B-school or CA or CPA Process Expertise in Finance, Operating Model, Shared Services, Delivery Operations Finance business process knowledge related to Organization Structure, Master Data, Accounts Payable, Accounts Receivable, Asset Accounting, General Ledger, Chart of Accounts, Taxation, Treasury, etc Experience in SAP Reporting capabilities in BI/BO, BW, SAC, etc. Understanding of SAP and Allied Systems' Reporting and Customization capabilities Understanding of Fiori and Dashboard development capabilities in SAP Core ERP and Allied Systems Deep knowledge and experience in SAP System Integration projects, namely, SAP ECC and S/4HANA Finance modules / applications Drawing on extensive knowledge and experience across SAP System Integration projects to be able to deliver projects on design and implementation Supervision of Accenture analysts and consultants and client personnel in limited capacity Ability to work independently with minimal supervision What’s in it for you? An opportunity to work on transformative projects with key C-suite stakeholders Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

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5 - 8 years

3 - 7 Lacs

Mumbai

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Skill required: Com.Bkg- Loan/Lease Abstraction - Lease Management Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years What would you do? "We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.An end-to-end service allowing for IFRS and U.S. GAAP compliance in the financial reporting of leases, overseeing all aspects of the lease agreement process, from coordinating the creation of a new lease to managing day-to-day administrative tasks, overseeing the administration, tracking, and auditing of lease documents, and monitoring the business and financial transactions for lease properties. " What are we looking for? " Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship" Roles and Responsibilities: " In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts" Qualifications BCom

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7 - 11 years

3 - 7 Lacs

Mumbai

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Skill required: Com.Bkg- Loan/Lease Abstraction - Lease Management Designation: Service Delivery Ops Specialist Qualifications: BCom Years of Experience: 7 to 11 years What would you do? "We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.An end-to-end service allowing for IFRS and U.S. GAAP compliance in the financial reporting of leases, overseeing all aspects of the lease agreement process, from coordinating the creation of a new lease to managing day-to-day administrative tasks, overseeing the administration, tracking, and auditing of lease documents, and monitoring the business and financial transactions for lease properties. " What are we looking for? " Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualifications BCom

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7 - 11 years

3 - 7 Lacs

Bengaluru

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Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claim processing team collects end-end data dataDevelop and deliver business solutions that support the claims process across its lifecycle, including first notice of loss, claims investigation, payment administration or adjudication, provider reimbursement (health care), subrogation and recovery. What are we looking for? People Management Property and Casualty Insurance Analytical Thinking Client Communication Claims Processing Ability to manage multiple stakeholders Ability to perform under pressure Problem-solving skills Written and verbal communication Process-orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

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3 - 5 years

3 - 7 Lacs

Mumbai

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Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Stakeholder Communications Team Management Learning Delivery Operations Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

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10 - 14 years

5 - 10 Lacs

Mumbai

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Skill required: Talent Development - Learning Operations Designation: Vendor Management Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Vendor Management Team Management Strong analytical skills Written and verbal communication Negotiation skills Learning Delivery Operations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

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2 - 7 years

4 - 9 Lacs

Bengaluru

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Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Laboratory Information and Execution Systems Good to have skills : Life Sciences Minimum 2 year(s) of experience is required Educational Qualification : Graduation Summary :As a Program/Project Management Representative, you will deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Be a key player in ensuring successful project outcomes and client satisfaction. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Lead project planning, execution, and closure activities. Manage project scope, schedule, budget, and resources effectively. Ensure project deliverables meet quality standards. Identify and mitigate project risks proactively. Collaborate with stakeholders to ensure project success. Professional & Technical Skills: Must To Have Skills:Proficiency in Laboratory Information and Execution Systems. Good To Have Skills:Experience with Life Sciences. Strong understanding of laboratory information systems. Knowledge of project management methodologies. Excellent communication and interpersonal skills. Ability to prioritize tasks and meet deadlines. Additional Information: The candidate should have a minimum of 2 years of experience in Laboratory Information and Execution Systems. This position is based at our Bengaluru office. A Graduation degree is required. Qualifications Graduation

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7 - 11 years

3 - 7 Lacs

Noida

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Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Service Delivery Ops Specialist Qualifications: BCom Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.The Balance Sheet Reconciliations team focuses on balance sheet analysis which involves evaluating all balance sheet accounts against sub-ledger or other non-general ledger-based source data. The role requires a good understanding of P&L accounts, general ledger, bookkeeping, journal entry, voucher entry, trial balance, and month-end reporting. What are we looking for? 100% RTO for next 6 months and hybrid after that, should have good knowledge of blackline and transformations in RTR area. Proficient in end to end RTR activities. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsQualificationsBCom

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- 2 years

1 - 2 Lacs

Bhiwandi, Ulhasnagar, Dombivli

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Role & responsibilities Ensure hub opening/closing aligns with operational standards. Supervise sorters and oversee shipment sorting by route. Plan and allocate deliveries based on available resources. Train team members on operational standards. Create and assign run sheets /pickup sheets to Wish Masters. Prepare reports, manage emails, and execute ERP transactions. Handle cash collection, reconciliation, and ERP updates. Support deliveries/pickups when needed. Lead and motivate the team; manage attrition and grievances. Support adoption of new policies and processes. Track undelivered shipments and follow up with customers. Monitor Wish Masters real-time performance and provide enroute support. Ensure zero stock variance daily. Achieve team KPIs aligned with company goals.

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5 - 8 years

7 - 10 Lacs

Mumbai

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Skill required: Payroll - Payroll Process Design Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members. Delivery & Client Management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date. Subject Matter Expertise / Training / Updates / Quality / Documentation:In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings. OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed. Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders. Team Management & Team Development What are we looking for? Functional Competencies: Extensive experience in Payroll Processes Clear understanding of existing metrics and how they are measured Business Process Implementation Strong MS Office and Excel skills Client Interfacing skills (Email & Phone) English language proficiency Proficient with Business Excellence PracticesAdaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

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7 - 12 years

9 - 14 Lacs

Bengaluru

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Project Role :Service Delivery Operations Representati Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills :Infrastructure Service Management Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Manage service delivery quality and cost Assign and manage work assignments Drive people management activities for the delivery team Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management Good To Have Skills:Experience with IT Service Management Strong understanding of ITIL framework Experience in incident management and problem management Knowledge of service level agreements (SLAs) and service level management Familiarity with change management processes Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

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15 - 25 years

17 - 27 Lacs

Gurugram

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Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Workplace Technology Solutions Good to have skills : Service Delivery Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve overseeing and managing the progress of projects, ensuring adherence to timelines and budgets, and collaborating with cross-functional teams to achieve desired outcomes. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Collaborate with stakeholders to define project objectives and scope.- Develop and maintain project plans, including timelines, budgets, and resource allocation.- Monitor project progress and ensure adherence to timelines and budgets.- Identify and mitigate project risks and issues.- Coordinate and communicate with cross-functional teams to ensure alignment and collaboration.- Provide regular project status updates to stakeholders.- Lead and facilitate project meetings and workshops.- Ensure project deliverables meet quality standards and customer expectations.- Manage and resolve conflicts and issues that arise during project execution.- Contribute to the continuous improvement of project management processes and methodologies.- Mentor and coach junior project management professionals. Professional & Technical Skills:- Must To Have Skills:Proficiency in Workplace Technology Solutions.- Good To Have Skills:Experience with Service Delivery.- Strong understanding of workplace technology solutions and their implementation.- Experience in managing and delivering complex technology projects.- Knowledge of project management methodologies and best practices.- Excellent communication and interpersonal skills.- Ability to influence and negotiate with stakeholders.- Strong problem-solving and decision-making abilities. Additional Information:- The candidate should have a minimum of 15 years of experience in Workplace Technology Solutions.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualifications 15 years full time education

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5 - 8 years

3 - 7 Lacs

Chennai

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Skill required: Order to Cash - Cash Application Processing Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years Language - Ability: English - Proficient What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Adaptable and flexible Ability to perform under pressure Ability to establish strong client relationship Ability to work well in a team Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications BCom

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7 - 11 years

3 - 7 Lacs

Navi Mumbai

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Skill required: Group Core Benefits - Group Disability Insurance Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for? Agility for quick learning Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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3 - 5 years

5 - 7 Lacs

Chennai

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Skill required: Tax - Front Middle and Back Office Treasury Management Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.prepares monthly/quarterly calculation, recording and reporting of tax transactions and effective tax rate reconciliation. preparation of financial statements for Statutory, Regulatory and Compliance requirement and for preparation of reconciliation and consolidation of accounts.This team works on offering Treasury services for large-scale F&A RFP and sole-sourced engagements. They help in creating value propositions in deals, leading client orals, workshops, due diligence, leading domain-specific solution design, and other key sales effectiveness activities from origination to win a stage. They provide industry view, support existing engagements, diagnostic, due diligence, client co-design workshops, transformation engagement, drive existing client portfolios. They help create business outcomes and other internal and external benchmarks based on industry and business trends, provide support and coordination in driving next-generation initiatives and innovation for Treasury capabilities and deliver client value help in the implementation of touchless operations leveraging automation and artificial intelligence and new advanced finance capabilities like analytics, advanced forecasting, new digital reporting tools, and visualization. What are we looking for? Tax Analysts - with expertise on sales & use tax and property tax.US Tax Laws. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom

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5 - 10 years

7 - 12 Lacs

Noida

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Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Noida and should have a minimum of 5 years of experience in Microsoft Intune. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate the delivery of programs, projects, or managed services. Manage contracts and ensure effective contract management. Develop and maintain relationships with key stakeholders and sponsors. Ensure high levels of commitment and enable the strategic agenda. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Intune. Good To Have Skills:Experience with other mobile device management platforms. Strong understanding of service delivery operations. Experience in coordinating projects and managing contracts. Excellent relationship management and stakeholder engagement skills. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based in Noida. A 15 years full-time education is required. Qualifications 15 years full time education

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12 - 17 years

14 - 19 Lacs

Bhubaneswar, Jaipur

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Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : Full time education Summary :Data & AI Solution Architect, Primary skill:Microsoft Data.As a Solution Architect, you will be responsible for translating client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Your typical day will involve collaborating with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Roles & Responsibilities: Lead the development and delivery of differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Provide technical leadership and guidance to the project team, ensuring that the solution is designed and delivered to meet the client's requirements and expectations. Professional & Technical Skills: Must To Have Skills:In-depth knowledge of a technology, function, or platform. Good To Have Skills:Experience in developing and delivering differentiated, deliverable solutions. Strong understanding of the sales pursuit and delivery process. Experience in providing technical leadership and guidance to the project team. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 12 years of experience in Solution Architecture. The ideal candidate will possess a strong educational background in a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Full time education

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3 - 5 years

5 - 7 Lacs

Hyderabad

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Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills:oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills:oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure. Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements. Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively. Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement. Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security. Roles and Responsibilities: Your role requires the following responsibilities- Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting: Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes. Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy. Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualifications Any Graduation

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5 - 8 years

7 - 10 Lacs

Hyderabad

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Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills:oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills:oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure. Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements. Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively. Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement. Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security. Roles and Responsibilities: Your role requires the following responsibilities- Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting: Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes. Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy. Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualifications Any Graduation

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6 - 8 years

5 - 6 Lacs

Gurugram

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The Associate Technical Integration management (ATIM) is an associate role for the network solutions and their integration, and is the technical Implementer for any meshing, basic configuration with Access Test for simple sites, PE and CE cleanup, IOS upgrades projects, Maintenance and Monitoring maintenance activities around sites installation More specifically, the Associate Technical Integration Engineer : Enable the Release Management Policy by implementing the devices upgrades and by ensuring consistency in terms of release deployed for the customer, like IOS upgrade projects Contribute actively during the transition activities and PE and CE clean up Contribute actively in Maintenance and Monitoring activities Responsible for the network resources allocation, provisioning & meshing function for network Accountable for the right-on-time and right-first-time error-free validation and basic configuration for simple sites Perform Simple legacy Access Testing and basic configuration during time window, necessary technical tests after the Access Testing by providing technical support for Field Service engineers to check with the Field engineer that device is accessible and running with no problems, otherwise ensure next intervention window in case needed under the supervision of TIM Follow and comply to the global Change Management Process and take into account customer specifics requirements if needed,

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3 - 5 years

2 - 5 Lacs

Gurugram

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Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Adaptable and flexible What are we looking for? In this role, you are required to function as a Subject Matter Expert supporting the members of the team You will work in close coordination with the TeamLead to provide & drive level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact for the team In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your team and direct supervisor You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders You will be required to help in the overall team s workload by managing your deliverables and help the team when required You will be an individual contributor as a part of a team, with a predetermined focused scope of work.Please note this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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