415 Delivery Operations Jobs - Page 15

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance." What are we looking for? " Empower resources who commits to Client Service Team/Service Delivery Team to work and agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scope Assign team resources to work on communicating allocated budget, schedule, macro approach and deliverables Empower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate quality Manage resources to achieve these assignments Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetings Maintain team's work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.) Approve team members time sheets, identify source of any variances and drive plans to correct the same Identify and manage issues and risks and act as an escalation point within the team Work with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as neededCompetency and Skill Management Manage and develop team competency coverage through cross-training, leadership development and succession planning Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategiesPeople Development and Management Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.) Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" QualificationAny Graduation

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do? Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures GeneralLead client meetings to discuss debtor performance and address issues as required Actively seeks opportunities for continuous improvement initiatives to improve AP processes, services and deliverables to the client Prepares forecasts / budget for the team and conduct manual invoicing Identify PTP accounts-related requests and process if approved Collect and gather data for AP Reports Prepare regular / daily reports Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period Facilitate the operational Change Request (CR) process Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do? " Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures GeneralLead client meetings to discuss debtor performance and address issues as required Actively seeks opportunities for continuous improvement initiatives to improve AP processes, services and deliverables to the client Prepares forecasts / budget for the team and conduct manual invoicing Identify PTP accounts-related requests and process if approved Collect and gather data for AP Reports Prepare regular / daily reports Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period Facilitate the operational Change Request (CR) process Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements." What are we looking for? " Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures" Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification BCom

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures GeneralLead client meetings to discuss debtor performance and address issues as required Actively seeks opportunities for continuous improvement initiatives to improve AP processes, services and deliverables to the client Prepares forecasts / budget for the team and conduct manual invoicing Identify PTP accounts-related requests and process if approved Collect and gather data for AP Reports Prepare regular / daily reports Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period Facilitate the operational Change Request (CR) process Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures Manage a team of Team leads in the Procure to Pay tower of the deal Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again Communication with the client to ensure that the proper department complies with the latest changes in the procedures Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" QualificationBCom

Skill required: Retirement Solutions - Retirement Planning Services Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? Retirement ServicesAbility to manager various stakeholdersAbility to work on stringent timelines Roles and Responsibilities: The Client Services, Specialist participates in providing operational services to retirement clients. Working under general supervision, this job is responsible for preparing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself. Qualifications Any Graduation

Skill required: Retirement Solutions - Retirement Planning Services Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? Retirement ServicesAbility to manager various stakeholdersAbility to work on stringent timelines Roles and Responsibilities: The Client Services, Specialist participates in providing operational services to retirement clients. Working under general supervision, this job is responsible for preparing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself. Qualifications Any Graduation

Skill required: Retirement Solutions - Retirement Planning Services Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? Retirement ServicesAbility to manager various stakeholdersAbility to work on stringent timelines Roles and Responsibilities: The Client Services, Specialist provides advice and services to retirement clients. Working independently under limited supervision, this job is responsible for reviewing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself. This includes related positions found within advisory firms, hedge funds, private equity firms, banks, insurance companies, real estate firms, and asset consultants. Qualifications Any Graduation

Skill required: Retirement Solutions - Retirement Planning Services Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? Retirement ServicesAbility to manager various stakeholdersAbility to work on stringent timelines Roles and Responsibilities: "IRPS Associate Specialist - INThe Business Management job is responsible for providing day-to-day support of the Plan Management Services configuration work queue. Under general supervision, this job supports general processing and QC activities to support Recordkeeping platform configuration requests. This job helps ensure that the assigned functional business area is optimized and cost effective.Key Responsibilities and Duties Working through a daily queue of assigned PRISM and OMNI configurations as requested by business partners. Implements policies and procedures in support of the business area strategy. Executes process improvements in the assigned business area. Analyzes and reports on area data (financial, headcount, etc.) and performance metrics. Supports business management projects by documenting risks, issues and action items. Participates in meeting planning in support of business projects and objectives.Key Responsibilities and DutiesNeed to handle work type:1) Remittance Management Services2) Changing Rollovers3) Price Recon4) Annuity Payout5) SWAT/QDRONeed to handle work type:1) Unforeseeable Emergency2) Plan Benefit Status Service3) Hardship/DisabilityNeed to handle work type:1) SD Investment & Brokerage [via normal task]2) Eligibility & Contributions Rules by Employee Class3) Vesting/ERISANeed to handle work type:1) SD Investment & Brokerage [via flc task]2) New Plan Setup3) FLC Filing4) VSAM Creation5) QC Qualifications Any Graduation

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Acquisition - Talent Sourcing Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketYou will be part of a HR sourcing team which will enable to search and identify the right candidates to ensure the delivery of candidates to meet the recruiting demand based on the Recruiting Plan What are we looking for? Talent Aquisition related sourcing profilesHR Industry specific tools Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Program Project Management Good to have skills : Program Control Services, Infra Services - Project Manag Minimum 0-2 year(s) of experience is required Educational Qualification : Program management graduate Summary :As a Program/Project Management Representative, you will deliver business and technology outcomes for assigned programs, projects, or contracted services. Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Be a key player in ensuring successful project outcomes and client satisfaction. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Assist in project planning and execution. Collaborate with cross-functional teams to ensure project success. Provide regular project updates to stakeholders. Contribute to continuous process improvement initiatives. Support in risk management and issue resolution. Engage in stakeholder management activities. Professional & Technical Skills: Must To Have Skills:Proficiency in Program Project Management. Good To Have Skills:Experience with Program Control Services. Strong understanding of project management methodologies. Knowledge of project scheduling and resource allocation. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Program Project Management. This position is based at our Bengaluru office. A Program management graduate is required. Qualifications Program management graduate

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle CC&B Technical Architecture Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will deliver business and technology outcomes for assigned programs, projects, or contracted services. Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Be instrumental in driving successful project outcomes and ensuring client satisfaction. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead project planning, execution, and delivery phases effectively. Ensure adherence to project timelines and budget constraints. Identify and mitigate project risks proactively. Facilitate effective communication and collaboration among project stakeholders. Professional & Technical Skills: Must To Have Skills:Proficiency in Oracle CC&B Technical Architecture. Strong understanding of system integration and data migration processes. Experience in designing and implementing scalable technical solutions. Knowledge of Oracle Utilities Application Framework (OUAF). Hands-on experience in troubleshooting and resolving technical issues efficiently. Additional Information: The candidate should have a minimum of 7.5 years of experience in Oracle CC&B Technical Architecture. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Skill required: Trust & Safety - Web Content Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentQualification:3 - 4 years of relevant experienceEducation- Bachelors/Masters in any discipline/s.Must Have skills:Strong communications skills (including with approach senior level Executives and Managing Directors)Work with autonomy and proactivityFocus on details and self-drivenExcellent time management and tasks prioritizationFlexibility to work through different time zones when neededProficient with PowerPoint presentation and MS Excel reportingQuick to adapt- able to accelerate learning curve for new assignmentsGood to have skills:Familiar to Agile principles, Certification in AgileBasics of Project Management, Certification in Project ManagementExposure to MS Visio, MS Project, SharePointIn Web Content Management you will be using the software system that provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming languages or markup languages to create and manage website content with relative ease. What are we looking for? Program Management Office (PMO) Project Management Office (PMO) Mobilization & RunProgram Project Management Qualification:3 - 4 years of relevant experienceEducation- Bachelors/Masters in any discipline/s.Must Have skills:Strong communications skills (including with approach senior level Executives and Managing Directors)Work with autonomy and proactivityFocus on details and self-drivenExcellent time management and tasks prioritizationFlexibility to work through different time zones when neededProficient with PowerPoint presentation and MS Excel reportingQuick to adapt- able to accelerate learning curve for new assignmentsGood to have skills:Familiar to Agile principles, Certification in AgileBasics of Project Management, Certification in Project ManagementExposure to MS Visio, MS Project, SharePoint Roles and Responsibilities: End to End Phase/Project Management:Should be able to lead large global projects from a project management, communication perspective.Bus Ops programs reporting, presentations development, scheduling meeting, organize meeting agenda, take meeting notes/minutes, follow-up on programs sponsors/PMOs, consolidate/track information, support on reporting and tracking process automation, keep files on Teams updatedProvide inputs in setting up internal processes and standards with the objective of effective information management and building process efficiencies for the projectPartners with teams in key internal processes and initiatives to achieve positive impact on project management and execution through project planning, understanding client requirements, adherence to timelines and maintaining desired quality standards.Act as a point of a contact for projects, initiatives and operations for an assigned area.Support project communications including team calls, agenda and materials to keep relevant stakeholders informed and engaged.Continually improve program/project productivity.Create consolidated project status reporting and review project status and identify issues.Manage relationships with stakeholder groups and work with key individuals.Able to manage and drive change for large scale programsCollaborate with geographic teams to meet the needs of strategic initiatives.Ensure the project stakeholders expectations are understood and managed.Ensure project members effectively manage dependencies and schedule Ensure compliance with deadlines.Ensure peer and/or quality reviews are completed for each deliverable and address findings with the teamManage relationships and coordinate work between different teams at different locations if applicableInteraction is with peers within Accenture before updating supervisors. Likely has exposure with clients and/or Accenture management.Requires low level of instruction on daily work tasks and detailed instructions on new assignmentsIndividual contributor as a part of a team, with a focused scope of work Qualifications Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Insights driven Evaluations outcomes and presentation skillsLearning lifecycleClient conversationSummarizing evaluations and making recommendations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : SAP Project System (PS) Good to have skills : SAP CO Management Accounting Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Be instrumental in achieving successful project outcomes and ensuring client satisfaction. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Lead project planning, execution, monitoring, and closure phases effectively. Collaborate with stakeholders to define project scope, goals, and deliverables. Manage project resources, timelines, and budgets efficiently. Identify and mitigate project risks to ensure successful project delivery. Provide regular project status updates and reports to stakeholders. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Project System (PS). Good To Have Skills:Experience with SAP CO Management Accounting. Strong understanding of project management methodologies and tools. Excellent communication and interpersonal skills for effective stakeholder management. Ability to analyze project data and metrics to drive informed decision-making. Proficient in project scheduling, resource allocation, and budget management. Additional Information: The candidate should have a minimum of 3 years of experience in SAP Project System (PS). This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Financial Processes Good to have skills : IT Financial Management Minimum 0-2 year(s) of experience is required Educational Qualification : BCOMMCOMMBA Summary :As a Program/Project Management Representative for Financial Processes, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.Key Responsibilities :1 Manage relationship between Accenture Operations teams and client/internal IT teams2 Mobilization of projects - overall responsible for the successful planning, execution, monitoring, closure of a project3 Tech budget technology cost budgeting, optimization, and variance tracking4 Accruals posting, invoice validation and Cost Analysis5 Preparation of MIS, Rate Cards for BUs6 Chair site meetings and distribute minutes to all project team members 7 Ensure clients needs are met in a timely and cost-effective manner8 Stakeholder management9 Manage technology infrastructure projects10 Manage escalations11 Provide account management services to entrusted accounts/contacts Technical Experience :1 Knowledge and experience in IT infrastructure 2 Understanding of Project Management fundamentals 3 Should be good in MS tools4 Well organized and result oriented 5 Strong Communication Interpersonal as it involves interacting with onsite clients 6 Hands on technical project management experience Professional Attributes : Must Have Skills:Experience with IT Financial Management. Experience in program/project management and service delivery. Excellent communication and stakeholder management skills. Ability to work collaboratively in a cross-functional team environment. Qualifications BCOMMCOMMBA

Skill required: Talent & HR Practice - Learning Delivery Operations Designation: Func & Ind Intelligence Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? We are seeking a Learning Practitioner / Learning Manager with extensive experience in learning strategy, transformation, and technology enablement. The ideal candidate will possess deep expertise in learning operations, adult learning principles, and capability-building frameworks and demonstrate a strong consultative approach to design and deliver innovative learning solutions. The candidate should have a good understanding of the end-to-end learning lifecycle not only covering strategy but also learning experience design, learning administration, learning delivery, knowledge management, analytics and reporting etc. to name a few. Candidates with experience in learning transformation, automation, and leveraging emerging technologies like Generative AI and agentic technologies will be highly valued.Act as a Subject Matter Expert in Learning Strategy, Curriculum Design, and Technology.Lead learning transformation projects using digital solutions, automation, and Generative AI to enhance the learner experience.Develop future learning solutions aligned with organizational goals and best practices.Collaborate with teams to integrate learning policies, processes, and systems.Design process documentation (maps, SOPs, presentations) for operational efficiency.Engage with clients and stakeholders to address learning challenges with innovative solutions.Drive continuous improvement by analyzing learning processes and tracking KPIs.Identify automation opportunities and align with LMS and LXP platforms (e.g., CSOD, SAP, Workday).Stay updated on learning trends and integrate best practices into scalable solutions.In Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.Contribute to learning analytics for data-driven decision-making.Mentor team members to foster a culture of innovation and growth. What are we looking for? Deep understanding of adult learning principles, learning sciences, and their application in modern learning solutions. Strong expertise in learning tools and technologies Experience with process mapping, documentation, and business process management. Proven ability to lead client engagements, solution orals, and provide advisory/consultative support. Global exposure and ability to work across diverse industries, cultures, and time zones. Strong analytical and problem-solving skills with excellent communication and influencing capabilities. Familiarity with Generative AI, automation, and agentic technologies is a plus.Core Competencies: Learning Strategy & Transformation Curriculum Design & Capability Building Learning Technology Enablement Change Management & Process Improvement Client Engagement & Consultative Solutioning Industry Best Practices & Continuous Innovation Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? This Role involves deeper understanding of the Learning Administration & Leveraging expertise to solve specific problems pertaining to Learning .Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Talent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure Good organizational, prioritization and multi-tasking skills to deliver to deadlines Analytical and problem-solving skills. Demonstrate high levels of confidentiality Attention to detail & quality driven – in communications and all system transactions Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Basic Leadership and coaching skills Team Work & Collaboration Self driven Flexibility to work in Shifts. Results / target oriented Multi-cultural awareness Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Assist in training/educating team assigned team members on learning and acquireing skills in process. Knowledge of Learning management processes Strong MS Office and Excel skills Strong command on written and verbal English language Proficient with Business Excellence Practice Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Process Support : Read, understand and analyze client process as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor. Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan,realistic estimates and schedule for an activity or project segment. Ensure LWI's are followed and updated regularly and train the team members on process updates. Ensure process controls are followed; Maintain,validate and update process documentations as applicable to ensure compliance with documentation requirements. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support : Plan proper allocation of work. Support Team lead/Manager with Daily stats/reporting and MOS. Update process metrics on daily basis and maintain MIS. To be available on the floor through the day to resolve process related issues. Participate in Team building activities & Organizational initiatives. Complete training need analysis for the team on timely manner through quality reports and knowledge tests Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's. Ensure and maintain the security and confidentiality of client data. Qualifications Any Graduation

Skill required: Payroll - Payroll Planning and Distribution Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalThe Payroll Planning and Distribution team focuses on distributing employees pay on time through chosen channels such as banks and execute the distribution of earnings statements either manually or electronically. The team is responsible for addressing queries related to provident fund, new joinee/existing employee mediclaim policies, monthly group payroll reconciliation and for updating monthly resignation, retirement and contract closures. The team is also responsible for resolving payroll problems within the confines of established policies & procedures using relevant payroll system. What are we looking for? Payroll Organization Design Payroll Process Design Workday Payroll Accounting Adaptable and flexible Problem-solving skills Ability to work well in a team Written and verbal communication Ability to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Senior Scheduling Lead is responsible for managing a team of Team Lead and Scheduling Analysts, which can vary by location, monitoring the operations to achieve service level agreements and serve as an escalation point to resolve client issues. The Senior Scheduling Lead has the responsibility of developing team members through coaching, counseling and mentoring activities. This role involves training team members, based on deep knowledge of operational procedures and policies and providing feedback to team members to improve performance. The Senior Scheduling Lead continuously looks for areas in which improvements can be made in operational process and assists in design and implementation of those initiatives.This individual provides and implements workable solutions to business issues or problems with minimum referral to management and conducts work planning, estimation and prioritization to optimize performance of team. This individual defines standards and reusable approaches within own area of responsibility. The role is required to maintain effective internal/external client/user relationships within own area of responsibility and provides guidance to and shares knowledge with colleagues relating to own specialization.Key Responsibilities: Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. Accountable for Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria. Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems. Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations). Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issues Manage issues to resolution, where these fall within remit / scope. What are we looking for? Pro-actively escalate potential serious / high-level issues to Client experience lead (CXL) Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities. Perform all people processes for the team in line with HR policies. Assist with developing and documenting cross region scheduling processes Ensure cross region scheduling processes are followed Provide input to Continuous Improvement Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead Provide input to budget and manage costs to operate within budget guidelines Identify the resources from internal pool/Internal learning accounts or from external sources. Work with sourcing team to source the best of the resources and hiring Work with Mobilization team for new deals for transition. Ensure transition plan is being followed and client SLA/OLA/KPI's are reviewed and agreed after thorough discussion with internal learning leadership team (CXL, Account Lead, Overall Lead)Manage client visits and support client presentations for new RFP's Manage attrition rate in the respective team/span managed. Conduct site tours for potential clients Accountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representatives. Leverage extensive knowledge of functional or business area, in a manner that provides business value to own team / project Oversee the requirements to support new project requests Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsKnowledge/Skills Requirements: Project management skills (Planning & Organizing) Strong organizational skills Ability to prioritize conflicting requirements Strong analytical ability (to devise and produce coherent management reports and statistics) People management skills (Coaching, listening, giving direction) Database knowledge (Software programs such as MS Access / Excel etc. plus client systems) Strong financial analysis skills (Cost vs. Revenue) Excellent communication skills and ability to effectively communicate with various groups within the organization English language proficiency required Multi-cultural awareness Passion for customer service Deductive / reasoning skills Critical thinking / problem solving skills Work well within a team environment Good time management skills Qualifications Any Graduation

Project Role : Service Delivery Operations Representati Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost efficiency. Implement process improvements to enhance operational efficiency. Collaborate with cross-functional teams to address service delivery challenges. Professional & Technical Skills: Must To Have Skills: Proficiency in Site Reliability Engineering. Strong understanding of IT operations and service delivery processes. Experience with incident management and problem resolution. Knowledge of cloud computing platforms and infrastructure. Hands-on experience with monitoring tools and automation technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Site Reliability Engineering. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Pharmacy Benefit Management Team which is responsible for the administration of US healthcare. The business processes, operations and interactions of third party administrators of prescription drug programs, understanding of the processes used to manage programs for payers, process and pay prescription drug claims, develop and maintain the formulary, contract with pharmacies and negotiate discounts and rebates with drug manufacturers. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Results orientation Ability to establish strong client relationship Business Operation Management Healthcare Management Pharmacy Benefit Management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Ensure successful delivery of learning solutions and review their effectiveness and applicability. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts