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3.0 - 4.0 years
3 - 4 Lacs
Pune
Work from Office
Dairy Logistic Manager Job Description Responsibilities: Delivery Management: Assign deliveries to delivery boys based on their location and workload. Monitor the progress of deliveries and address any issues or delays. Resolve customer queries and complaints related to delivery operations. Ensure timely and accurate delivery of dairy products to customers. Inventory Management: Maintain accurate records of dairy product stocks. Monitor inventory levels and reorder products as needed. Implement efficient inventory management practices to minimize waste and loss. Attendance Tracking: Keep a record of delivery boys' attendance and ensure punctuality. Monitor employee performance and provide feedback as needed. Route Optimization: Plan efficient delivery routes to minimize travel time and fuel consumption. Optimize delivery schedules to ensure timely delivery of products. Job Time: 2.00 am to 12.00 pm Skills and Qualifications: Strong organizational and planning skills Excellent communication and interpersonal skills Problem-solving and decision-making abilities Knowledge of logistics and supply chain management Proficiency in using computer software (e.g., Microsoft Office, inventory management systems) Valid driver's license (preferred) By effectively managing these responsibilities, the Dairy Logistic Manager plays a crucial role in ensuring the efficient and timely delivery of dairy products to customers while maintaining high levels of customer satisfaction.
Posted 2 months ago
8.0 - 13.0 years
10 - 14 Lacs
Mumbai, Nagpur, Thane
Work from Office
Preferred candidate profile Must have 8+ Years experience in ecommerce(B2C) Last Mile delivery Operations of low shelf life products handling multiple Clusters of Hubs and min 4+ years in team handling Set-up / Ensure smooth following of all the standard operating processes required for the smooth running of day-to-day activities at Hubs and delivery points Leading Vendor Management, SCM, Logistics, Strategy and Process excellence programs Identify, evaluate, negotiate and manage strategic 3PL Vendors & Order fulfilment and delivery. Responsible for the Last Mile Cost of the city with accountability of budgets / P&L ownership of the city, including Managing the performance of all employees in the city Own day-to- day operational metrics; along with team management, ensuring process adherence, quality and resource planning. Plan monthly team activities and review performance reports with a view to meeting monthly and quarterly OKR targets Play a significant role in long term planning with view to deliver operational excellence Review Cost statements and activity reports, and other performance data to measure productivity and goal achievement
Posted 2 months ago
14.0 - 20.0 years
35 - 50 Lacs
Gurugram
Work from Office
Associate Director- Fullstack: Elevate Your Impact Through Innovation & Learning Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With a presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and unparalleled subject matter expertise to elevate our clients' business impact and strategic decision-making. Our team of over 4, 500 talented professionals operates in countries such as India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets like Colombia, the Middle East, and the rest of Asia-Pacific. Recognized by Great Place to Work in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and meritocracy-based culture that prioritizes continuous learning and skill development and work-life balance. About Innovation and Technology Centre (ITC) Our Innovation and Technology Centre specializes in creating modular solutions to meet clients' specific needs. As a member of the team, you will have the opportunity to develop and implement digital products, platforms, and tools specifically designed for research, analytics, and data management domains. We are at the forefront of technological advancements, and our AI efforts rely on our larger platform called AI for Research and Analytics (AIRA). What you will be doing at Evalueserve Strong Business Tech Communication (Spoken and Verbal) Understanding of Cloud Based Application deployment, especially in the Microsoft Azure space Comprehensive understanding of ITSM and Agile Framework Strong hands-on experience in application deployment architecture and execution At least 2-3 years of experience in handling RFP/RFI etc Experience with Captive Bank, Insurance or AMC will be preferred Strong Understanding of the technical documentation and delivery processes Provide managerial and tech leadership to professional services engagement Ability to influence technical discussions and decisions Understand business requirements and validate them from the technical standpoint Ability to assess bright talent, plans resource allocations to development and presales initiatives Be a coach/mentor to team to deliver high-quality solutions What are we looking at At least a bachelors / master`s degree with 14+ years of experience Should have experience in data management, programming, systems analysis, and technology architectures Front-end Framework Angular 6 and higher / Bootstrap; Back-end Framework - ASP.NET Core, JSON, XML, HTML5, JavaScript, AJAX, SQL Server, SOAP/REST APIs Strong Understanding of RDBMS & NOSQL DB design and Optimization Good knowledge of AKS based Microservices on Microsoft Azure Cloud Experience on APIM, Caching, Database Design, Database Optimization, Data Engineering will be added advantage Fundamental / Academic understanding of Python, AI/ML algorithmic and Generative AI technology Experience in agile framework like Scrum, Kanban and Scaled Agile Experience in conducting daily standup, planning, monitoring and control Risks/issues planning, identification and resolution Delivering on time with quality and within budget Experience in governance and status reviews of projects Escalation on time with the right forum Strong Soft skills (Oral & Written) Follow us on https://www.linkedin.com/compan y/evalueserve/ Click here to learn more about what our Leaders talking on achievements AI-poweredsupply chain optimization solution built on Google Cloud. HowEvalueserve isnow Leveraging NVIDIA NIM to enhance our AI and digital transformationsolutions and to accelerate AI Capabilitie s. Know more about how Evalueservehas climbed 16 places on the 50 Best Firms for Data Scientists in 2024! Want to learn more about our culture and what its like to work with us? Write to us at: careers@evalueserve.com Disclaimer: Thefollowing job description serves as an informative reference for the tasks youmay be required to perform. However, it does not constitute an integralcomponent of your employment agreement and is subject to periodic modificationsto align with evolving circumstances. Please Note :We appreciate the accuracy and authenticity of the information you provide, asit plays a key role in your candidacy. As part of the Background Verification Process, we verify your employment, education, and personal details. Please ensure allinformation is factual and submitted on time. For any assistance, your TA SPOCis available to support you .
Posted 2 months ago
1.0 - 6.0 years
2 - 3 Lacs
Agartala, Kolkata, Howrah
Work from Office
Manage last mile delivery operations. Coordinate with delivery associates, vehicle vendors & internal Staff to improve delivery process. Monitor daily performance of delivery associates( Bike/ van drivers) & resolve route level issue. Required Candidate profile 1-3 yrs exp. in e-commerce last mile delivery operations. Exp. in hiring bike riders & vehicles on regular basis. Open for rotational shifts ( morning / evening) Should be aware about local geography
Posted 2 months ago
10.0 - 14.0 years
7 - 11 Lacs
Gurugram
Work from Office
About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Ability to manage multiple stakeholdersAbility to perform under pressureAgility for quick learningProblem-solving skillsStrong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
5.0 - 10.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: Procurement Operations - Procurement Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: Experienced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Procurement vertical and help us in the process of finding and agreeing to terms, and acquiring goods, services, or works from an external source, often via a tendering or competitive bidding process. Procurement is used to ensure the buyer receives goods, services, or works at the best possible price when aspects such as quality, quantity, time, and location are compared What are we looking for Basic QualificationsMinimum of 5 years experience in sourcing, contract negotiations and supplier management in the Contingent Labor / HR-Recruiting / Professional Services category. Proven knowledge of Procurement methodology and sourcing execution with demonstrated success negotiating purchasing agreements with suppliers in Contingent Labor / HR-Recruiting category. Good understanding of contingent labor-related legal landscape - employment law, immigration procedures, work visa classifications, and employment arrangements, etc. Ability to manage multiple projects and prioritize tasks appropriately Comfortable navigating in a multicultural and broad environment and with all levels of the organization Good stakeholder management, relationship building and communication skills aligned to a proactive customer-focused approach(experience managing stakeholders in another country/culture preferred) Forward and solution minded, team player and with the ability to self-manage Comfortable working in a matrix type organization Ability to travel 10% of time. Professional Skill Good communication skills - written and verbal including formal presentation skills. Good analytical and problem-solving skills. Good multi-tasking skills. Good multi-phase project management skills. Attention to detail. Good proficiency in Microsoft Excel, PowerPoint, and Word. Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers. Independent self-starter who thrives on challenge and delivering Strong results. Possess a desire to learn and deliver as a true team player. Required Skills: Knowledge of Labor Legislation Contract Knowledge Project Management knowledge Language English Roles and Responsibilities: The Procurement Sourcing & Contracting CL9 willSupport complex sourcing exercises and lead smaller RFIs and RFPs in the delivery of the category strategy and market unit objectives. Support upfront market research and supplier identification for category projects Communicate with stakeholders to ensure delivery is aligned to procurement and stakeholder objectives. Work collaboratively with suppliers and stakeholders to communicate and support sourcing and category management activities. Provide analysis for necessary sourcing activities to maintain the competitiveness of category contracts. Build relationships with suppliers to support their effective delivery in the category. Contribute to KPI reporting of supplier performance finding opportunities for data to improve the delivery of our category strategy. Perform total cost of ownership analyses for the evaluation of continuous cost improvement projects. Gather monthly performance-related data and prepares executive reports and presentations. Support supply market research for your category Support sales & business development, spend & contract analysis, and category planning activities. Perform numerous complex problem-solving functions to ensure customer satisfaction with Accentures services. Ensure communication flows between the relevant functions to deliver business objectives. Develop good working relationships with stakeholders at both the global and market unit level. Qualification Any Graduation
Posted 2 months ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
7.0 - 12.0 years
15 - 19 Lacs
Ahmedabad
Work from Office
About The Role Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Kubernetes EngineMinimum 7.5 year(s) of experience is required Educational Qualification : M Tech Summary :As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Roles & Responsibilities:- Lead the planning and execution of programs and projects, ensuring adherence to timelines, budgets, and quality standards.- Collaborate with cross-functional teams to identify and prioritize project requirements, risks, and dependencies.- Develop and maintain project plans, status reports, and other project-related documentation.- Manage project budgets, forecasts, and financial reporting, ensuring accurate and timely delivery of financial information.- Provide leadership and guidance to project team members, ensuring effective communication and collaboration throughout the project lifecycle. Professional & Technical Skills: - Must To Have Skills: Expertise in Google Cloud Platform Architecture.- Good To Have Skills: Experience with Google Kubernetes Engine.- Strong understanding of program and project management methodologies and tools.- Experience in managing large-scale, complex programs and projects.- Excellent communication, leadership, and stakeholder management skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Google Cloud Platform Architecture.- The ideal candidate will possess a strong educational background in computer science, engineering, or a related field, along with a proven track record of delivering successful programs and projects.- This position is based at our Bengaluru office. Qualification M Tech
Posted 2 months ago
7.0 - 11.0 years
7 - 11 Lacs
Bengaluru
Work from Office
About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.The Service Delivery Specialist is responsible for daily supervision of teams engaging with customers, recommending products, and generating additional revenue through new sales, up-selling and cross-selling that enhance the customer experience and drive sales according to the scope of work and service level requirements. It can also be a team that collects and recovers customer receivables and debt. They manage the workload of the team, may make work assignments, and have responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. The job manages effective internal/external client relationships within a defined area of responsibility. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business. What are we looking for Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately May perform data entry or other client related tasks in various systems, as required Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases Prepare and analyze complex reports/information and formulate conclusions Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s) Act as subject matter expert for team members, peers and/or clients as assigned May act as a point of contact for senior client representativesAnticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements Required to direct work within clear budget guidelines Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
2.0 - 4.0 years
6 - 10 Lacs
Bengaluru
Work from Office
About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : IT Financial Management Good to have skills : Financial AnalysisMinimum 0-2 year(s) of experience is required Educational Qualification : BCOM/MCOM/MBA Project Role :Program/Project Management Representativ Project Role Description :Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have Skills :IT Financial ManagementGood to Have Skills :Financial AnalysisJob :Key Responsibilities :1 Manage relationship between Accenture Operations teams and client/internal IT teams 2 Mobilization of projects - overall responsible for the successful planning, execution, monitoring, closure of a project 3 Tech budget technology cost budgeting, optimization, and variance tracking 4 Accruals posting, invoice validation and Cost Analysis 5 Preparation of MIS, Rate Cards for BUs 6 Chair site meetings and distribute minutes to all project team members 7 Ensure clients needs are met in a timely and cost-effective manner 8 Stakeholder management 9 Manage technology infrastructure projects 10 Manage escalations 11 Provide account management services to entrusted accounts/contacts Technical Experience :1 Knowledge and experience in IT infrastructure 2 Understanding of Project Management fundamentals 3 Should be good in MS tools 4 Well organized and result oriented 5 Strong Communication Interpersonal as it involves interacting with onsite clients 6 Hands on technical project management experience Professional Attributes :Good written and verbal Communication Educational Qualification:BCOM/MCOM/MBAAdditional Info : Qualification BCOM/MCOM/MBA
Posted 2 months ago
10.0 - 14.0 years
8 - 12 Lacs
Bengaluru
Work from Office
About The Role Skill required: Talent Acquisition - Workday Recruiting Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketAn end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for . Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
5.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsIn this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
7.0 - 11.0 years
8 - 12 Lacs
Gurugram
Work from Office
About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
7.0 - 11.0 years
3 - 7 Lacs
Navi Mumbai
Work from Office
About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following:Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this role:Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) OperationsKnowledge of the regulatory environment is highly desirableCandidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML processShould have handled a Team size of min.15-20Good people management skillsPerformance management/reviews Investment Banking skills preferredGood stakeholder management skillsDeep understanding of the end-to-end KYC and client on-boarding processesExperience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs)Willing to occasionally attend conference call meetings outside normal business hoursAbility to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standardsEnsure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideasSchedule, allocate and review work of team members for accuracy and completenessSupport the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordinglySupport the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative newsEstablish and maintain excellent working relationships with stakeholders at all levelsPrimary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation
Posted 2 months ago
7.0 - 12.0 years
15 - 19 Lacs
Kolkata
Work from Office
About The Role Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : SAP Master Data Governance MDG Tool Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve overseeing the progress of projects, collaborating with cross-functional teams, and ensuring the successful delivery of outcomes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Manage project timelines and deliverables- Identify and mitigate project risks- Ensure adherence to project budgets- Coordinate with stakeholders to gather project requirements Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool- Strong understanding of project management methodologies- Experience in managing large-scale projects- Excellent communication and leadership skills- Ability to analyze and solve complex problems Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Master Data Governance MDG Tool- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education
Posted 2 months ago
15.0 - 20.0 years
6 - 10 Lacs
Hyderabad
Work from Office
About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Planning and Budgeting (EPBCS) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project objectives.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Planning and Budgeting (EPBCS).- Strong understanding of project management methodologies and frameworks.- Experience with risk management and mitigation strategies.- Ability to analyze and interpret complex data to inform decision-making.- Excellent communication and interpersonal skills to foster collaboration. Additional Information:- The candidate should have minimum 7.5 years of experience in Oracle Planning and Budgeting (EPBCS).- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
7.0 - 11.0 years
8 - 12 Lacs
Bengaluru
Work from Office
About The Role Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipProblem-solving skillsAbility to perform under pressureAbility to handle disputesCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
3.0 - 5.0 years
2 - 5 Lacs
Navi Mumbai
Work from Office
About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Educated to Degree LevelMinimum of 4 years experience of working within a KYC/AML environmentMinimum of 1 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation
Posted 2 months ago
3.0 - 5.0 years
2 - 5 Lacs
Navi Mumbai
Work from Office
About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 - 5 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.The Financial Consolidation & Close Operations team is responsible for general ledger processes including year-end closing, journalizing, etc. They help create & maintain ledgers, currencies, budgets, & journal entries, deliver solutions including a flexible accounting structure, comprehensive journal processing, hierarchical summaries, intuitive inquiry & reporting, dynamic allocations & the management of commitments & expenditures, run interface reports & perform close books of accounts. The team reviews P&L accounts errors, omissions, or inconsistencies and managing the preparation of all reports. They also work on posting journal entries, preparing balance sheet reconciliations, investigating and reporting open items, reviewing entries and reconciliations, supporting month-end closing, preparing various reports as required, and supporting audits. The team also oversees improvement projects, including automation, simplifications, and enhanced controls. What are we looking for Know Your Customer (KYC) Operations:Minimum of 4 years experience of working within a KYC/AML environmentRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
5.0 - 8.0 years
3 - 7 Lacs
Navi Mumbai
Work from Office
About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Educated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) OperationsPerform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
1.0 - 3.0 years
3 - 6 Lacs
Mumbai
Work from Office
About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment.Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly.Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Assist in Process Improvement initiatives.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly. Good organizational, prioritisation and multi-tasking skills.Strong analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy for remediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsEducated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Qualification Any Graduation
Posted 2 months ago
7.0 - 11.0 years
8 - 12 Lacs
Bengaluru
Work from Office
About The Role Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face." What are we looking for " Hospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments (Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services) Minimum 2 yearsCollaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholdersCommunication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholdersShould have (any one)oData skills hands-on experience working on any data skill in migration / transformation related project Minimum 2 years oAnalysis / Functional skills relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst Minimum 2 years oChange management experience of directly managing / being deeply engaged in any major business transformation program Minimum 2 yearsExperience with any application transformation project as a business analyst / developer / tester / any role" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation
Posted 2 months ago
2.0 - 7.0 years
6 - 10 Lacs
Coimbatore
Work from Office
About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Utilities Work and Asset Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : min 15 years of education Summary :As a Program/Project Management Representative for Oracle Utilities Work and Asset Management, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Roles & Responsibilities:- Lead the planning and execution of assigned programs, projects, or contracted services, ensuring adherence to timelines, budgets, and quality standards.- Collaborate with cross-functional teams to identify and mitigate risks, resolve issues, and ensure successful delivery of outcomes.- Develop and maintain project plans, status reports, and other project-related documentation, utilizing project management tools and methodologies.- Manage stakeholder expectations and communication, providing regular updates on project progress, risks, and issues.- Ensure compliance with organizational policies, procedures, and standards, including security and data privacy requirements. Professional & Technical Skills: - Must To Have Skills: 12+ years of experience in Oracle Utilities Work and Asset Management.- Good To Have Skills: Experience in program and project management, including planning, execution, and monitoring.- Strong understanding of project management methodologies, tools, and techniques.- Excellent communication, collaboration, and stakeholder management skills.- Ability to manage multiple projects and priorities in a fast-paced environment. Additional Information:- The candidate should have a minimum of 12 years of experience in Oracle Utilities Work and Asset Management.- The ideal candidate will possess a strong educational background in computer science, engineering, or a related field, along with a proven track record of delivering successful programs and projects.- This position is based at our Bengaluru office. Qualification min 15 years of education
Posted 2 months ago
5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: Treasury - Front Middle and Back Office Treasury Management Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.TreasuryThe management of an enterprise s holdings, with the ultimate goal of managing the firm s liquidity and mitigating its operational, financial and reputational risk." What are we looking for "Adaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationCommitment to quality" Roles and Responsibilities: "In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts" Qualification BCom
Posted 2 months ago
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