Delivery Operations Associate Manager

 About The Role  

Skill required: Order to Cash - Collections Processing

Designation: Delivery Operations Associate Manager

Qualifications:BCom/Any Graduation

Years of Experience:10 to 14 years
Language - Ability:English(International) - Mastery
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Bachelors degree required?Minimum of 7 years Experience in Finance & Accounting (OTC) process and minimum of 5years of team / people management experience.

Analytical mindset, with the ability to analyze data, identify trends, and make data-drivendecisions.

Knowledge of legal and regulatory requirements related to collections, including fair debtcollection practices?Strong interpersonal skills, with the ability to build and maintain positive relationships withclients, Team and colleagues.

Ability to handle sensitive, confidential informationClient interaction skills. ?Fluent English skills including Oral and Business Writing ?Attention to details ?Ability to solve urgent matters and work under pressure ?Excellent interpersonal and communication skills?Strong commitment to working with teams ?Providing excellent customer service?Ability to work in a multicultural and diverse environment?A natural ability to adapt to change?Client industry experience a plus ?Experience with communications and people management?Experience working with a large technology company

Roles and Responsibilities: Daily operational performance management and meet targets including Service LevelAgreements with client.

Supervise the daily operation of collections process. ?Set team performance expectations, reinforcing goals, implement continuous improvementinitiatives to streamline processes, and strengthen controls to achieve Business goals. ?Responsible for productivity, team volume management, leave planning, business continuityand succession planning ?Support team to function in a hybrid physical-virtual and multi-cultural environment ?Forecast and maintain a staffing plan and consistently manage operational risk at processlevel ?Provide direction and managerial oversight for all activities within ones functional area?Perform operational processes so that they run smoothly and conform with defined SLAsand targets?People developer, build up team succession and keep the delivery continuously.

Act as a clear escalation route to the client for service-related issues and facilitate resolutionof issues. Perform RCAs analysis. ?Support Ad Hoc contractual projects for the client in line with the nominated project team. ?Working closely with Global Collections Manager to ensure gaps are identified and closedwith client agreement.

Manage process documentation so that it is accurate and up-to-date; follow up and trackchanges.

Manage compliance with internal control requirements
 Qualification BCom,Any Graduation