Delivery Operations Team Lead

About The Role

Skill required: Order to Cash - Collections Processing

Designation: Delivery Operations Team Lead

Qualifications:BCom/Any Graduation

Years of Experience:7 to 11 years
Language - Ability:English(International) - Mastery
What would you do?You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for?Bachelors degree required?Min. 5 years of demonstrated work experience in Collections process with minimum of 3years of people management experience?Strong Stakeholder management and communications skills, related process domainexpertise and experience, supervisory skills ?1-3 years of experience in leading and motivating a team to achieve goals ?Excellent verbal and written communication skills, with the ability to effectively negotiateand persuade customers to resolve outstanding debts.

Written and spoken ability to communicate in English for Accenture interaction ?Attention to details ?Must be a good team player ?Excellent customer service?Responsibility and accuracy in the completion of received tasks ?Ability to solve urgent matters and work under pressure ?Flexibility, especially in the period of month quarter year end closing ?Reliable proactive approach to entrusted tasks thinking outside the box?Excellent interpersonal and communication skills?Time management and organization skills ?Ability to work in a multicultural and diverse environment?A natural ability to adapt to change?Client industry experience a plus Roles and Responsibilities: Responsible for managing the team s workload distribution, ensuring that all metrics aremet, and issues are properly and promptly addressed.

Supervise, develop and motivate a team of Collector-Agents, setting objectives for eachrole to ensure that skill levels within the team are effectively utilized ?Manage the collection strategy process and handle dispute-resolution efforts?Identify and monitor at risk customers and aged invoices?Work closely with key teams and Sales in mitigating collection risk?Collaborate with various internal business functions such as Billing, Credit Team and CashApplication teams and external customers to resolve receivable issues and to achievecommon goals and objectives.

Attend client meeting to discuss account performance and address issues as required?Preparation and consolidation of reports?Conduct weekly account analysis and prepare a report to be shared with the overall OTCManager and Leadership TeamsQualification BCom,Any Graduation